# English-Speaking Support Associate (Full-time - Remote)

**Company**: Wolt
**Location**: Remote; Serbia
**Work arrangement**: remote
**Job type**: full-time
**Salary**: 105000
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/wolt/jobs/7921174?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_636d3d7e-b23

## Description

## Join Wolt as an English-Speaking Support Associate

We're seeking full-time Support Associates fluent in English to join our Shared Service Center, supporting multiple Wolt countries worldwide.

## Day-to-day in this role, you'll:

- Handle customer, courier, and merchant inquiries via live chat, phone, and email support.

- Resolve escalations, operational issues, and time-sensitive cases quickly and professionally.

- Support multiple Wolt markets, countries, user types, and ticket flows depending on business needs.

- Maintain a high-quality customer experience using empathy, clear communication, and Wolt's tone of voice.

- Follow internal processes, company policies, and operational guidelines.

- Use multiple tools simultaneously, including support platforms and knowledge bases.

- Stay updated with new processes, market changes, and training materials.

## Your profile:

- Excellent communication skills and patience.

- Persistence, kindness, and empathy.

- Great attention to detail and strong focus.

- Ability to handle complex tasks and multitask.

- Fluent in both Serbian and English (C1).

- High school diploma or equivalent.

- Willingness to work in shifts, including weekends and holidays.

- Comfortable with new apps and systems.

## What's in it for you:

- Fully remote work.

- Starting salary: 105000 RSD gross + 50% extra pay for weekends, 110% holidays, and 26% night hours.

- 5-day work week.

- 60 minutes of paid break time.

- At least 25 days of paid vacation.

- Private Health Insurance.

- 15% cashback on Wolt orders.

- Access to the FitPass program.

- 2-week structured onboarding program.

- Structured mentoring from Team Leads.

- Training sessions and workshops.

- Clear career development path.

- Employee Assistance Program.

- Friendly, tolerant, and inclusive work environment.

- All necessary equipment provided.

## Working hours:

Wolt Customer Support operates 24/7, 365 days a year. You'll work in 8-hour shifts, including weekends and holidays.

## Technical requirements:

- Strong and reliable internet connection.

- Suitable remote working environment.

- This is a fully remote position, but work must be performed from Serbia only.

## Next steps:

Your onboarding starts through our e-learning platform, followed by a 2-week training period with a trainer and support from your Team Lead.

## Skills

### Required
- English
- Serbian
- customer service
- communication
- problem-solving

### Nice to have
- previous work experience in customer service

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wolt/jobs/7921174?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)