# Bi-lingual Pharmacy Support Call Center Representative

**Company**: IQVIA
**Work arrangement**: remote
**Job type**: contract
**Salary**: $18.00 per hour
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Las-Vegas--NV/Bi-lingual-Pharmacy-Tech-Support-Call-Center-Rep--Work-from-Home-_R1537654?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_636aad87-29a

## Description

We are seeking a Bi-lingual Pharmacy Support Call Center Representative to join our team on a contract basis. As a Pharmacy Support Call Center Representative, you will provide payment assistance solutions such as co-pay cards or vouchers to patients. You will be the primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program.

**Job Responsibilities:**

- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center

- Quickly assess the user's issue and provide first-level support for problem resolution

- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area

- Recognize operational challenges and suggest recommendations to management, as necessary

- Ability to work 40 hours per week under moderate supervision

- Multiple shifts available: 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00 am – 7:00 pm EST, 11:00 am – 8:00 pm EST

**Minimum Education & Experience:**

- High School Diploma or equivalent

- Pharmacy Technician experience required

- HIPAA certified

- Call center experience required (3+ years preferred)

- Experience in medical claim processing is a plus

- Bi-lingual (English/Spanish)

**Pay Information:** The pay range for this role is $18.00 per hour.

## Skills

### Required
- Pharmacy Technician
- HIPAA certification
- Call center experience
- Medical claim processing
- Bi-lingual (English/Spanish)

### Nice to have
- 3+ years call center experience
- Experience in medical claim processing

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Las-Vegas--NV/Bi-lingual-Pharmacy-Tech-Support-Call-Center-Rep--Work-from-Home-_R1537654?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)