# HAL - Guest Services Associate - CTI

**Company**: Hollandamericagroup
**Location**: Bangkok
**Work arrangement**: onsite
**Experience**: mid
**Job type**: fixed term contract
**Category**: Operations
**Industry**: Hospitality

**Apply**: https://hollandamericagroup.pinpointhq.com/en/postings/8a4f9c68-3072-4db4-a869-d7d58fa30e16?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_635b72e3-74b

## Description

We are seeking a Guest Services Associate to provide exceptional service to our guests on board.

As a Guest Services Associate, you will be responsible for providing a premium level of service to guests in person and over the telephone, ensuring that all requests are handled promptly and efficiently.

## Key Responsibilities

- Respond to guest requests, concerns, and issues in a timely and professional manner.

- Provide a premium guest service by handling all communications, verbal or written, in accordance with set standards and in coordination with the Front Desk Supervisor.

- Log and maintain accurate records of all guest inquiries, concerns, and requests using systems provided and in accordance with set procedures.

- Perform tasks related to phone duty, including answering general inquiries, handling In-Room Dining calls and orders, and fulfilling responsibilities as a telephone concierge.

- Handle cash transactions, including traveler checks, stamps, foreign exchange, and gratuity adjustments.

- Maintain accurate work order files and adhere to company standards.

- Acquire in-depth knowledge of the Mariner Loyalty Program to assist guests with related inquiries.

- Promote various services and programs to generate revenue.

- Maintain a positive working relationship with coworkers, supervisors, and managers.

## Skills, Knowledge & Expertise

- Associate's degree or equivalent experience in hospitality management or a related field.

- Minimum 2 years of work experience in a front office operation or hospitality environment.

- Marlins Score 90 or above and a valid STCW certificate.

- Ability to work well with shipboard and corporate personnel, being open-minded, flexible, and able to handle changing priorities.

- Working knowledge of computers and software programs such as Excel, Word, and PowerPoint.

## Benefits

- Competitive salary

- Opportunities for career growth and development

- Comprehensive training program

- Must be 18 years of age or older.

- Must be able to work varied shifts which can average up to 11 hours per day.

- Must be able to perform normal and assigned emergency duties.

## Skills

### Required
- hospitality management
- front office operation
- communication skills
- problem-solving skills

### Nice to have
- Mariner Loyalty Program
- cash handling
- time management

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Source: [Apply at hollandamericagroup.pinpointhq.com](https://hollandamericagroup.pinpointhq.com/en/postings/8a4f9c68-3072-4db4-a869-d7d58fa30e16?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)