# Manager, Technical Account Management **Company**: Stripe **Location**: Sydney **Experience**: senior **Job type**: full-time **Category**: Operations **Industry**: Finance **Apply**: https://job-boards.greenhouse.io/stripe/jobs/7664667?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_63056b26-70c ## Description Stripe is looking for an experienced Sydney-based leader to lead and grow the Technical Account Management Support and Services team responsible for supporting its largest and most strategic users. The leader will lead a high-performing team of Technical Account Managers (TAMs) who are motivated by improving the lives of Stripe's user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with go-to-market organisations, product, engineering, and the support organisation. Responsibilities: - Deliver exceptional user experience for Stripe's most strategic users - Lead a team of highly experienced TAMs, building a measurable operation that delivers strong operational results for users - Work directly with the largest users' leaders as a thought partner for key initiatives and expansions - Partner closely with senior stakeholders across product, engineering, go-to-market, and support - Invest in leading and growing a great team and culture, where both new and tenured Stripes can thrive - Obsess over delivering incredible user experiences - Run this business to successfully deliver revenue, user experience, user value, and scalability goals for the users and Stripe - Set the segment strategy, thinking globally about metrics and driving clear accountability for the business. Own the P&L. - Partner closely with global leadership to grow the business in a scalable way, optimising for user experience and balancing that with efficiency - Lead the way on user experience for Stripe's Enterprise users, determine what excellence looks like, and scale it beyond strategics - Build a coaching culture that unlocks Stripes' potential, removes roadblocks, and elevates opportunities that will enable the business to scale more broadly - Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports - Transmit and foster Stripe's values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment - Help build the organisation through management projects such as recruiting, training, writing team policies, defining team processes, or other organisational improvements Requirements: - Minimum of 15 years professional experience, with at least 1 year in management, demonstrating success in building and leading high-impact teams and businesses in dynamic environments - Experience leading customer success managers, account managers, technical account managers, technical program managers, or premium support teams (preferably in high-growth technology companies) - Experience in finance, fintech - Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact - Excellent written and verbal communication skills - Strong sales revenue growth and/or operational background and a track-record of making data-driven decisions - An ability to execute on and deliver complex operational projects involving multiple stakeholders ## Skills ### Required - Technical Account Management - Leadership - Finance - Fintech - Communication - Collaboration - Project Management ### Nice to have - Experience with fintech SaaS products and/or Payments industry - Experience leading growth initiatives - Proven ability to scale a technical services or technical support team in a high-growth environment - Experience with APIs - Familiarity with SQL --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7664667?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)