# Patient Access Manager

**Company**: GSK
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---North-Carolina---Durham/Patient-Access-Manager--ATLANTA--GA-NASHVILLE--TN-AL--_448693?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_62c16c80-4d8

## Description

We are seeking a Patient Access Manager to serve as a point of contact for patients, caregivers, and healthcare provider office staff, providing approved information and education on oncology-specific care.

**Key Responsibilities:**

**Patient Navigation & Support:**

- Provide program-specific treatment education via approved call guides, offering the ISI and PI whenever product education is delivered.

- Educate patients on coverage outcomes, cost-sharing, and financial assistance options.

- Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and back-office Benefits Specialists.

- Maintain accurate documentation of activities and interactions within GSK’s internal system.

- Capture and report adverse events and product quality complaints within required timeframes.

**Access & Reimbursement:**

- Educate provider offices on payer coverage, coding, and payment policies for GSK Oncology products.

- Support access case resolution at the office level: explain benefit investigation outcomes, prior authorization requirements and processes, and appeal pathways.

- Identify access and reimbursement barriers and escalate complex, systemic, or technical payer issues.

**Operational & Compliance:**

- Document all interactions and manage cases in Salesforce Health Cloud / CRM.

- Follow all SOPs and business rules consistently, and complete training on corporate policies governing access to confidential data on time.

- Maintain strict separation between patient-facing and account-facing activity.

**Basic Qualifications:**

- Bachelor's degree.

- 3+ years of experience combined in any of the following areas: field reimbursement, hub case management, patient experience programs.

- Ability to travel up to 20%, including overnights.

- Valid driver's license.

**Preferred Qualifications:**

- Extensive experience in oncology patient navigation, access and reimbursement, or hub case management.

- Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree.

- Active RN license and Bachelor of Science in Nursing (BSN).

- Experience using CRM and case-management platforms, preferably Salesforce Health Cloud.

**Benefits:** GSK offers a comprehensive benefits program, which can be found at [GSK US Benefits Summary](https://www.gsk.com/en-us/careers/benefits).

## Skills

### Required
- Data to Insights
- Digital Fluency
- Market Access Strategies
- Matrix Leadership
- Payer Evidence
- Pricing Strategies
- Scientific Literacy

### Nice to have
- Experience in oncology patient navigation
- access and reimbursement
- hub case management
- CRM and case-management platforms

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---North-Carolina---Durham/Patient-Access-Manager--ATLANTA--GA-NASHVILLE--TN-AL--_448693?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)