# Staff Organizational Change Management Specialist (R6184)

**Company**: Shield AI
**Location**: San Diego, California
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full Time Employee
**Salary**: USD 130,000-190,000 per-year-salary
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.lever.co/shieldai/f21958f6-c5a7-45de-b5b3-23391336c45e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_62a83eb1-4ec

## Description

Shield AI is scaling rapidly and needs a hands-on change management lead to build its Organisational Change Management (OCM) function from scratch for IT, Enterprise Operations, and Cybersecurity. This role involves creating an OCM program for technical functions, developing frameworks, templates, playbooks, and success metrics.

Responsibilities:

- Develop Shield's OCM program for technical functions, including frameworks, templates, playbooks, intake processes, and success metrics.

- Lead change strategy and execution for major initiatives such as identity and access changes, endpoint and device management, security controls, ERP and business system rollouts, collaboration tool migrations, and new IT service models.

- Collaborate with IT, Enterprise Operations, and Cyber leaders early in project planning to assess impact, readiness, and risk.

- Conduct stakeholder analysis and change impact assessments across various teams.

- Create communications, training, and enablement materials.

- Measure adoption using real data and adjust course.

- Coordinate release and change calendars to minimise disruptions.

- Act as the voice of the end user in technical decisions.

Requirements:

- 8+ years in organisational change management, with at least 3 years supporting IT, security, or enterprise technology programs.

- Technical fluency in areas such as SSO/MFA, identity providers, MDM, ITSM, SaaS migrations, and security controls.

- A track record of building a change function or program.

- Strong writing skills.

- Comfort operating in ambiguity in a fast-moving environment.

- Familiarity with a change methodology.

Preferred Qualifications:

- Experience in defense, aerospace, or regulated environments.

- Prosci or CCMP certification.

- Background in IT project management, service delivery, or technical training.

- Experience supporting security awareness or compliance programs.

Success Metrics in Year One:

- Adoption of an OCM framework and intake process by IT, Enterprise Operations, and Cyber.

- Measurable adoption and reduced support tickets on major rollouts.

- Leaders pulling you in by default at project kickoff.

## Skills

### Required
- organisational change management
- IT
- security
- enterprise technology
- SSO/MFA
- identity providers
- MDM
- ITSM
- SaaS migrations
- security controls

### Nice to have
- defense
- aerospace
- regulated environments
- Prosci
- CCMP
- IT project management
- service delivery
- technical training
- security awareness
- compliance programs

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/shieldai/f21958f6-c5a7-45de-b5b3-23391336c45e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)