# CCSS Representative Inbound

**Company**: Intl Wealth & Premier Banking
**Location**: Ho Chi Minh
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774611132368?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6293ec50-4e4

## Description

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people.

**Areas and Accountabilities**

- Handles contacts with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.

- Delivers what is promised in line with customer expectations.

- Offers value-added products and services based on customer needs analysis and ensures customer understanding of those products.

**Customers / Stakeholders**

- Provides excellent customer service to basic customer contacts by keeping up to date on training and internal communications.

- Generates customer loyalty through strong knowledge of key products and services.

- Owns and resolves issues and understands how and when to escalate.

**Leadership & Teamwork**

- Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.

- Values diversity amongst team.

**Operational Effectiveness & Control**

- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes-Oxley Requirements) for WPB Centres.

- Maintains HSBC internal control standards.

- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for Contact Centres.

**Qualifications, Knowledge & Experience**

- Must have education standard to at least High school diploma and be of a legal working age.

- Must be proficient language(s) required by the process.

- Open to working flexible shifting schedules.

- Must be flexible, customer-centric and have the ability to thrive in a team environment seeking feedback and open to development.

- Takes pride in delivering what is promised in line with the customer and service expectations.

- Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order.

- Ability to work in a high-volume, fast-paced environment is required.

- Proficiency with personal computers and basic software packages and specialised applications.

- Excellent communication skills and is polite and friendly at all times.

- Displays patience and empathy.

## Skills

### Required
- customer service
- communication skills
- operational risk
- compliance
- SOX

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774611132368?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)