# Hospitality Area Manager - South West

**Company**: Morrisons
**Location**: Bradford
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Retail

**Apply**: https://eicg.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MorrisonsJobs/job/3243?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_628898a6-0b5

## Description

As an Area Manager – Hospitality, you'll lead a high-performing team of Café Managers and Team Leaders, driving the delivery of improved KPIs across a group of up to 25 Morrisons Cafes.

You'll be accountable for continuous improvement in all operational, commercial, and customer metrics, ensuring your Cafes adhere to the operating model and that all retail executions land right the first time.

Your role is pivotal in developing the Café team, from recruitment and training to coaching and performance improvement.

You'll build and implement plans for up to six months, identifying opportunities to drive operational excellence and collaborate with central teams to simplify and enhance the way we work.

Responsibilities:

- Oversee day-to-day scheduling of Café teams, focusing on driving key performance indicators such as sales, waste reduction, budget compliance, customer satisfaction, and category execution.

- Coach and develop Café Managers and Team Leaders to ensure they are role models within the business.

- Maintain strong stakeholder relationships with regional teams, store management, and central functions, ensuring operational alignment and driving continuous improvement.

- Shape the customer experience, using data and insights to implement changes that improve sales, customer satisfaction, and reduce complaints.

- Identify improvement opportunities across the business, from streamlining product processes to supporting new hospitality concepts, menu launches, and new store openings.

- Analyse management information and drive improvements based on data.

Requirements:

- Background in retail or hospitality, particularly within food-led environments.

- Proven track record of driving operational success across multiple sites.

- Strong knowledge of P&L and key retail metrics.

- Experience leading and engaging teams remotely.

- Excellent communication and IT skills.

- Ability to identify patterns and opportunities through data analysis.

Benefits:

- Private healthcare

- Car Allowance

- Generous holiday entitlement

- Discretionary bonus scheme

- 15% discount in our supermarkets and convenience stores

- Additional 10% discount card for a friend or family member

- Genuine career progression and development opportunities

- Subsidised staff canteen

- Free parking

- Competitive pension and life assurance

- Healthcare / Wellbeing benefits including Aviva Digital GP

- 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

- Optional payroll charity donations

- A range of family-friendly policies

## Skills

### Required
- retail management
- team leadership
- customer service
- data analysis
- budgeting

### Nice to have
- P&L management
- hospitality experience
- change management

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Source: [Apply at eicg.fa.em2.oraclecloud.com](https://eicg.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MorrisonsJobs/job/3243?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)