# Business Systems Analyst - Workday Time Tracking & Absence Management

**Company**: Deliveroo
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/deliveroo/jobs/8206643?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_62869c23-cc4

## Description

We're looking for a Business Systems Analyst to join our People Technology team in London. This is a full-time, hybrid role. You'll support and evolve our Workday Time Tracking and/or Absence Management modules through configuration, project delivery and Tier 2 production support - ensuring a reliable, scalable experience for employees, managers, HR and Payroll teams.

**Responsibilities:**

- Own Workday Time and Absence Configuration: Gather and document requirements, configure Time Tracking and/or Absence Management, and support changes driven by new business needs, acquisitions or divestitures, and regulatory updates.

- Deliver Robust Change and Release Management: Build and maintain functional designs and configuration workbooks; develop and execute unit, integration, regression and UAT test scripts; and assess the impact of Workday's biannual releases.

- Partner Across People, Payroll and Technology: Work with HR, Payroll and business stakeholders to validate time and absence data feeds into pay calculations, and support integrations with workforce-management tools, time clocks, scheduling tools and absence vendors.

- Provide Tier 2 Production Support: Investigate and resolve escalated technical and configuration issues involving missed punches, incorrect accruals, calculation errors and approval-routing issues. Diagnose complex configuration, data and integration problems, escalating to Tier 3 or Workday support where needed.

- Improve the Employee Experience: Analyse recurring support issues, identify root causes and recommend proactive configuration fixes or process improvements to improve system reliability and the end-user experience.

- Build Capability and Confidence: Create and maintain technical documentation, job aids and training materials, and support clear service levels for ticket response and resolution.

**Requirements:**

- Three or more years of hands-on Workday configuration experience in Time Tracking and/or Absence Management; Core HCM experience is a plus.

- A solid understanding of Workday business processes, security groups and calculated fields as they relate to Time Tracking and Absence.

- Experience gathering requirements, writing functional specifications and translating them into configuration.

- Experience designing and executing test scripts, coordinating UAT and completing regression testing.

- Strong troubleshooting skills, with experience investigating and resolving complex configuration, business-process and integration issues in a Tier 2 support environment.

- Experience using a ticketing system such as Jira, and the ability to balance project priorities with production-support requests.

- Clear, confident communication skills with technical and non-technical stakeholders.

**Preferred Experience:**

- Workday Time Tracking and/or Absence Management certification; experience with Legion, Calabrio, Deputy, time-clock/device integrations, third-party absence vendors, multi-country configurations or agile delivery.

## Skills

### Required
- Workday configuration
- Time Tracking
- Absence Management
- HCM
- Jira

### Nice to have
- Workday Time Tracking certification
- Workday Absence Management certification
- Legion
- Calabrio
- Deputy
- time-clock/device integrations
- third-party absence vendors
- multi-country configurations
- agile delivery

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/deliveroo/jobs/8206643?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)