# IT Services Technician

**Company**: SpaceXSI
**Location**: Palo Alto, CA
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $39 - $49 USD per hour
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/xai/jobs/5277827007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/it-services-technician-625d8c31-7d9/

## Description

SpaceXSI is seeking a skilled IT Services Technician to join their team in Palo Alto, California. The successful candidate will provide advanced technical guidance and service to end-users, resolve complex IT issues, and collaborate with Level 1 technicians and senior IT staff.

Responsibilities:

- Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person

- Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts

- Manage and administer user accounts, permissions, and access controls in systems like Active Directory

- Assist with the deployment, configuration, and maintenance of hardware and software applications

- Monitor and maintain IT systems, including performing patch management, updates, and basic server administration

- Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams

- Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency

- Support IT projects, such as system upgrades, migrations, or new technology rollouts

- Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices

- Ensure compliance with company IT policies, security standards, and data protection protocols

- Provide new hire onboarding and offboarding service support

Basic Qualifications:

- 2+ years of experience in IT support, helpdesk, desktop support, field service, or hands-on technical role

- Knowledge of Windows and macOS operating systems and Microsoft Office Suite

- Experience with IT service management tools and ticketing systems

Preferred Skills and Experience:

- Associate’s or bachelor’s degree in information technology, computer science, or a STEM field

- Proficiency in troubleshooting network issues and basic server administration

- Familiarity with virtualization technologies and cloud services

- Relevant certifications

- Experience with scripting for automation tasks

- Knowledge of cybersecurity best practices and tools

- Ability to manage multiple priorities and meet deadlines under pressure

- Excellent problem-solving, analytical, and customer service skills

- Ability to work independently and collaboratively in a fast-paced environment

Compensation and Benefits:

- $39 - $49 USD per hour

- Comprehensive medical, vision, and dental coverage

- Access to a 401(k) retirement plan

- Short & long-term disability insurance

- Life insurance

- Various other discounts and perks

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Windows
- macOS
- Microsoft Office Suite
- IT service management tools
- ticketing systems

### Nice to have
- Associate’s or bachelor’s degree in information technology, computer science, or a STEM field
- troubleshooting network issues
- basic server administration
- virtualization technologies
- cloud services
- scripting
- cybersecurity best practices

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/xai/jobs/5277827007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)