# Account Manager - Strategic

**Company**: ElevenLabs
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://elevenlabs.io/careers/7563e051-8de0-48ac-bcf2-70eaf22e3f8b/account-manager-strategic?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_625935bb-1df

## Description

We are looking for an Account Manager - Strategic to own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts. The ideal candidate will have 7 or more years of experience in Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products.

Responsibilities:

- Own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts

- Build executive partnerships, multi-stakeholder relationships, and long-term success plans with customers

- Advise on agent design, voice customization, conversation flows, integrations, and use data and logs to spot friction before customers do

- Drive cross-sell into ElevenLabs' expanding product suite and lead renewals end to end

- Own NRR across your managed book of business

Requirements:

- 7 or more years of Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products

- At least 3 to 5 years in a senior or strategic role

- Track record of outcomes personally driven

- Experience managing large, complex enterprise accounts

- Strong technical aptitude and familiarity with AI concepts, API integrations, and SDKs

Compensation:

- Competitive on-target earnings (OTE) structure with a split of 70% base and 30% variable

- Variable compensation is weighted 70% net revenue retention (NRR) and 30% product cross-sell

Benefits:

- Innovative culture

- Growth paths

- Learning & development support

- Social travel stipend

- Annual company offsite

- Co-working stipend

## Skills

### Required
- Customer Success
- Strategic Account Management
- Enterprise Partnerships
- B2B SaaS
- AI/ML products
- Technical Aptitude

### Nice to have
- voice AI
- audio AI
- conversational AI
- multiple product sales

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Source: [Apply at elevenlabs.io](https://elevenlabs.io/careers/7563e051-8de0-48ac-bcf2-70eaf22e3f8b/account-manager-strategic?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)