# Programme Coordinator

**Company**: London Stock Exchange Group (LSEG)
**Experience**: senior
**Category**: Operations
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Programme-Coordinator---Customer-Success-Academy_R0124022?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6230cb38-2f7

## Description

The Programme Coordinator provides support for the implementation of eLearning strategies, working with customer success managers, customer learning managers, proposition leads and video editors to develop high-quality online learning videos appropriate for each customer business unit.

**Responsibilities:**

- Ensure end-to-end management of the video creation process from recording to publishing.

- Manage deadlines and progress across the team to ensure videos are delivered on time.

- Collaborate with different groups and individuals and maintain a schedule.

- Support a content review process to ensure videos published are reviewed regularly by the appropriate content authors.

- Manage training site maintenance and publishing videos and updating all relevant content to the site.

- Work with 3rd parties on language subtitles and manage video subtitle content and captions.

- Manage administrative aspects involved with customer certifications.

- Produce data and analytical reports on views, click-through rates for videos and completion of certifications.

- Manage the video database to ensure 100% accuracy of data and process efficiency.

- Provide video editing support for recorded webinars ensuring consistency in branding and CX Power BI and analytics experience.

- Continuously seek opportunities to automate and build efficiencies into function processes and database management.

**Benefits:**

- Healthcare

- Retirement planning

- Paid volunteering days

- Wellbeing initiatives

**Skills and Qualifications:**

- Advanced planning and organisational skills

- Excellent verbal and written communication skills

- Time management

- Problem-solving and resourceful

- Results-driven

- Advanced Excel skills essential

- Process automation experience

- Technical skills and willingness to learn new software

- Experience with any of the following is desirable: Kaltura, LMS, Adobe Premiere Pro, Asana, Wistia, AEM

- Database management skills/SQL would be an asset

- Video editing (Adobe Premiere) would be an asset

- Prior experience with eLearning programs would be an asset

- Knowledge of financial markets would be ideal

## Skills

### Required
- advanced planning and organisational skills
- excellent verbal and written communication skills
- time management
- problem-solving and resourceful
- results-driven
- advanced Excel skills

### Nice to have
- Kaltura
- LMS
- Adobe Premiere Pro
- Asana
- Wistia
- AEM
- database management skills/SQL
- video editing (Adobe Premiere)
- prior experience with eLearning programs
- knowledge of financial markets

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Programme-Coordinator---Customer-Success-Academy_R0124022?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)