# Bilingual (English & French) Customer Service Representative

**Company**: Ford Credit Canada
**Location**: Edmonton, AB
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $45,760.00 - $53,872.00
**Category**: Customer Service
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/71959?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_622620ad-f17

## Description

You will work within a large team, providing personalized service and professional expertise to Ford and Lincoln customers. As a Customer Service Representative, you will play a critical role in creating a world-class ownership experience. Your main responsibilities include engaging with customers, resolving complex inquiries, and providing professional expertise to build long-term loyalty.

**Responsibilities:**

- Provide superior customer satisfaction by delivering excellent customer experience with each customer contact

- Positively support Company products and initiatives with customers

- Problem solve and analyze account history to understand the customer's financial situation and determine the most effective course of action

- Follow established procedures and adhere to Ford Credit's policies and guidelines

- Deliver professional representation as a brand ambassador for Ford Credit

- Adapt and pivot in a fast-paced environment, managing a high volume of inbound and outbound calls

- Participate actively in team meetings and contribute to continuous improvement

- Support team and company goals by demonstrating flexibility and a willingness to take on new tasks

- Use company resources responsibly

**Qualifications:**

- High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency

- Excellent communication skills (written and verbal) in both French and English

- Proficiency in handling difficult conversations and probing for information while maintaining a professional demeanor

- Technical proficiency in MS Office (Word, Excel, Outlook) and the ability to learn internal account management software

**Preferred Qualifications:**

- Previous experience in collections, credit, or a high-volume financial services environment

- Ability to work effectively in a remote team environment

- Experience with inbound and outbound calls, prioritizing customer and dealer satisfaction

- Ability to perform multiple tasks simultaneously and pivot to other work requirements as needed

**Salary:** $45,760.00 - $53,872.00 per year, with eligibility for a Quarterly Flexible Bonus Rewards program.

## Skills

### Required
- MS Office
- customer service
- communication skills
- problem solving
- adaptability

### Nice to have
- collections
- credit
- financial services
- inbound and outbound calls
- multitasking

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/71959?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)