# Floor Lead (Retail) (Full-time)

**Company**: Mejuri
**Location**: White Plains
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $22 - $25 per hour
**Category**: Retail
**Industry**: Retail

**Apply**: https://job-boards.greenhouse.io/mejuri/jobs/4695951006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_62188a8f-f10

## Description

Mejuri has reimagined fine jewelry as a personal choice rooted in self-expression.

The Floor Lead plays a pivotal role on the store leadership team, driving store success by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

**Customer:**

- Lead by example and validate the quality of the in-store customer experience

- Maximize results and achievement of Key Performance Indicators (KPIs)

- Ensure positive customer experience and promotion of services offerings

- Monitor and achieve KPIs such as OPH and NPS

**Operations:**

- Participate in inventory and cycle counts

- Support back of house flow to ensure efficient order fulfillment

- Maintain organizational integrity of stockroom and display inventory

- Use point-of-sale systems, inventory management software, and other retail technology

- Mitigate internal, external, and administrative loss of product

- Identify and escalate opportunities, gaps, risks, and roadblocks

**Merchandising:**

- Participate in maintaining Mejuri's brand standards of visual presentation, cleanliness, and functionality

- Support validation of display forms, graphics, furniture, and decor items

- Coach and inform store team members on updates to Visual Merchandising standard practices

**People:**

- Participate in onboarding new talent

- Validate regular and accurate assessment of team members against performance review criteria and KPIs

- Build healthy relationships with team members and establish a positive work environment

- Adhere to and validate policies and compliance practices

**Requirements:**

- Experience in a high-volume retail environment

- Adaptable with creative and quick thinking

- Excellent organization and analytical skills

- Critical thinking ability

- Physical requirements: ability to stand for 8 hours, lift up to 50 lbs

- Availability to work evenings, weekends, and holidays

## Skills

### Required
- customer service
- inventory management
- point-of-sale systems
- analytical skills
- critical thinking

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mejuri/jobs/4695951006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)