# Senior Technical Account Manager

**Company**: Oracle
**Location**: Hong Kong
**Experience**: senior
**Job type**: contract
**Category**: Finance
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q30292006

**Apply**: https://eeho.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_45001/job/341169?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_62037813-e8d

## Description

We are looking for a Senior Technical Account Manager to join our team in Hong Kong. As a Senior Technical Account Manager, you will serve as the main point of contact for individual-level contracts, providing comprehensive business process, product/service functionality, and implementation knowledge in an advisory manner.

**Responsibilities:**

- Customer Engagement: Serve as the main point of contact for individual-level contracts, providing comprehensive business process, product/service functionality, and implementation knowledge in an advisory manner.

- Issue Resolution: Review service requests, gather information, and determine next steps to resolve customer issues and incidents in a timely manner.

- Account Management and Governance: Develop and maintain service delivery and project plans, ensure positive margins, and conduct periodic account planning and reviews.

- Technical Delivery Management: Advise customers on optimal use and health of their Oracle product/service investment, provide ongoing maintenance, and collaborate with cross-functional teams.

- Innovation and Continuous Improvement: Identify and develop innovative ways of delivering service, contribute to the team, and provide guidance and share knowledge of relevant product, service, and support information.

**Requirements & Qualifications:**

- Bachelor's degree in Finance, Accounting, Business, Information Systems, Computer Science, or related discipline.

- Professional finance/accounting qualification strongly preferred: CMA, CPA, CA, ACCA, or equivalent.

- English fluency required (written + spoken, business-grade); native or fluent Cantonese required.

- 8+ years of finance/FP&A/financial close experience, including at least 4 years hands-on with Oracle FCCS and EPBCS.

- End-to-end functional configuration of FCCS and EPBCS, including dimension design, consolidation methods, intercompany eliminations, multi-currency translation, and statutory/management reporting outputs.

- Hands-on experience building calculation logic for consolidated funding flows, intercompany profit-distribution, and group consolidation scenarios.

- Solid knowledge of financial close cycle , trial balance capture, intercompany matching, eliminations, FX translation, multi-entity consolidation, ownership handling.

- Ability to support month-end, quarter-end, and year-end close processes from design through execution and statutory sign-off.

- Experience with config, build, and validation of calc scripts, business rules, member formulas, dashboards, approval workflows, and Smart View reports.

- Experience running or supporting SIT/UAT/regression cycles, end-user training, and hyper-care.

- Knowledge of Oracle EPM Automate, REST API, Data Management/Data Exchange, ODI/FDI.

- Ability to collaborate with solution architects on dimension design, integration patterns, and security hierarchies.

- Familiarity with Smart View, dashboards, and reporting outputs required for finance audiences.

- Workshop facilitation skills (fit-to-standard, solution design, UAT readiness).

- Comfortable translating complex finance-process intent into board-ready configuration and back into audit-traceable documentation.

- Independent and a proactive personality.

## Skills

### Required
- Oracle FCCS
- Oracle EPBCS
- Financial Consolidation
- Close Cloud Service
- Enterprise Planning
- Budgeting & Forecasting
- English
- Cantonese

### Nice to have
- CMA
- CPA
- CA
- ACCA

---

Source: [Apply at eeho.fa.us2.oraclecloud.com](https://eeho.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_45001/job/341169?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)