# Customer Service Representative

**Company**: Sila Heating, Cooling & Plumbing
**Location**: Beltsville, MD
**Work arrangement**: onsite
**Job type**: Full-time
**Salary**: USD 20-23 per-hour-wage
**Category**: Customer Service
**Industry**: Other

**Apply**: https://jobs.lever.co/sila/6c44d5bb-b953-46b1-af06-dc73d12dead9?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_61f50d04-db7

## Description

The best people do their best work when the operation behind them is strong.

At Sila Heating, Cooling & Plumbing, our teams are backed by experienced leadership, organized support, and steady customer demand. If you’re looking for a company where expectations are clear, good work is recognized, and you have the resources to succeed, we’d like to talk to you.

### What You'll Do

- Answer inbound customer calls for residential HVAC, plumbing, and electrical services

- Schedule service appointments using ServiceTitan

- Provide exceptional customer service while resolving customer questions and concerns

- Communicate clearly and professionally with customers, technicians, and office staff

- Maintain accurate customer records and detailed job notes

- Prioritize emergency calls and schedule technicians efficiently

- Promote maintenance memberships and additional services when appropriate

- Support the team by helping create an outstanding customer experience from the first call to the completed job

### What We're Looking For

- Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company

- Working knowledge of residential HVAC, plumbing, and electrical terminology

- Experience using ServiceTitan for scheduling, call booking, and customer management

- Excellent verbal and written communication skills

- Strong customer service and problem-solving abilities

- Ability to multitask and stay organized in a fast-paced environment

- Ability to remain calm, professional, and empathetic while handling customer concerns

- Positive attitude and team-first mentality

- Strong sense of accountability and ownership

- Dependable attendance and punctuality

- Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services

### What You'll Get

- Full-time, year-round position

- Medical, dental, and vision benefits

- Paid Time Off and paid holidays

- 401(k) with company match

- Ongoing training and career growth opportunities

- Supportive team environment with opportunities to advance

## Skills

### Required
- ServiceTitan
- customer service
- problem-solving
- communication

---

Source: [Apply at jobs.lever.co](https://jobs.lever.co/sila/6c44d5bb-b953-46b1-af06-dc73d12dead9?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)