# Senior Application Support Analyst

**Company**: Norton Rose Fulbright
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Legal

**Apply**: https://nrf.wd3.myworkdayjobs.com/en-US/External/job/Newcastle-upon-Tyne-United-Kingdom/Senior-Analyst--Application-Support_R-4077-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_61efda29-1c7

## Description

Norton Rose Fulbright is seeking a Senior Application Support Analyst to join its EMEA team. The successful candidate will provide essential assistance to finance operations and other system users, including senior stakeholders in the firm.

**The Role** The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra). The Senior Application Support Analyst will play a key role in supporting the day-to-day function of the firm's EMEA finance systems.

**Key Responsibilities**

- Provide user support to application users, responding to queries and requests from fee earners, secretaries, and finance operations staff.

- Identify, analyse, and resolve application problems, minimising errors and downtime.

- Work with third-party support providers, IT, and finance operations to resolve logged issues.

- Lead the provision of advanced technical support for financial systems, SQL environments, and related customisations and integrations.

- Configure system enhancements and customisations in line with user requirements.

- Understand user requirements and requests, identifying opportunities for system enhancements and working with teams to analyse, develop, test, and implement changes.

- Coach junior team members and provide technical guidance to improve team capabilities.

**Skills and Experience Required**

- Ideally degree educated and/or 5+ years of experience in similar roles.

- Excellent customer/user service abilities.

- Deep technical and/or application support experience and/or expertise in finance practice management systems (FPMS).

- Advanced SQL proficiency.

- Experience working within structured ITSM frameworks, such as ITIL.

- Experience within a large, global law firm or other professional services environment.

- Familiarity with core finance processes.

- Solutions-orientated and proactive approach to work.

- Willingness to upskill on the job through internal and external training.

- Able to demonstrate a high level of discretion, sensitivity, and confidentiality.

- Team player – flexible and willing to take on extra responsibilities.

**Diversity, Equity and Inclusion** Norton Rose Fulbright strives to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realise their full career potential.

## Skills

### Required
- Aderant Sierra
- SQL
- ITSM frameworks
- ITIL
- FPMS
- finance practice management systems

### Nice to have
- Spanish

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Source: [Apply at nrf.wd3.myworkdayjobs.com](https://nrf.wd3.myworkdayjobs.com/en-US/External/job/Newcastle-upon-Tyne-United-Kingdom/Senior-Analyst--Application-Support_R-4077-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)