# Customer Success Lead

**Company**: SEEK
**Location**: Taguig City, National Capital Region
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/SEEK/744000153398079-customer-success-lead?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_61eec329-b5e

## Description

The Customer Success Lead is responsible for building and leading a high-performing Customer Success team that drives product adoption, client retention, sustainable revenue, and market share growth across assigned customer segments.

The role partners closely with Sales, Marketing, Analytics, APAC Service, and other regional teams to deliver outstanding customer outcomes, while embedding SEEK's purpose and principles in how the team operates.

Key responsibilities:

- Build and lead a high-performance Customer Success team by hiring, developing, and coaching CSMs, translating OKRs into clear team and individual goals, fostering continuous learning, and embedding SEEK's principles in every customer interaction.

- Act as a representative of JobStreet by SEEK with key customers, serving as a trusted advisor on talent acquisition, confidently positioning the value proposition, and role-modelling high-quality customer conversations and presentations.

- Achieve commercial outcomes by aligning Customer Success activities with revenue priorities, guiding CSMs to identify expansion opportunities in partnership with Sales, and proactively managing renewal and churn risk across the portfolio.

- Drive customer outcomes for assigned segments by coaching CSMs as strategic partners to hirers, overseeing engagement plans, and ensuring high-quality delivery of onboarding, training, optimization, and adoption programs that improve hiring performance.

- Ensure operational excellence and business discipline by approving and enforcing commercial procedures, maintaining compliance with data privacy and security standards, driving accurate and timely reporting through disciplined tool usage, and leading projects that improve efficiency and customer outcomes.

- Build strategic cross-functional partnerships across Sales, Service, Marketing, RBOX, and APAC Teams, lead escalation management for top customers, and representing Customer Success and the customer voice in country and regional forums.

Qualifications:

- Education level: Relevant degree or equivalent experience

- Experience: Minimum 6–8 years total experience in Customer Success, Account Management, or closely related client-facing roles, with at least 3 years in people leadership (team lead or equivalent), preferably in a technology, HR tech, or recruitment context.

- Performance track record: Demonstrated history of delivering against revenue, utilization, and customer satisfaction targets while managing a portfolio through CSMs or similar roles.

- Mindset and ways of working: Customer-obsessed and resilient with a positive mindset; thrives in a fast-paced, high-energy environment who can drive results through decisive action.

- Talent acquisition domain (preferred): Strong understanding of end-to-end recruitment processes, HR technologies, talent acquisition, and candidate sourcing challenges; experience working in or closely with recruitment/HR teams is highly preferred but not mandatory.

- People leadership: Proven ability to coach, mentor, and develop team members to mastery of their role, including performance management and succession planning.

- Commercial and analytical capability: Strong commercial acumen and analytical skills, with the ability to interpret data and make clear, data-driven decisions.

- Stakeholder influence: Excellent communication skills, with the ability to influence senior internal and external stakeholders and drive behavioural change at scale.

- Tools: High proficiency with Salesforce and Tableau (or similar BI tools), including reporting and dashboard usage for performance monitoring.

## Skills

### Required
- Salesforce
- Tableau
- customer success
- people leadership
- commercial acumen
- analytical skills

### Nice to have
- talent acquisition
- HR technologies
- recruitment processes

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SEEK/744000153398079-customer-success-lead?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)