# Local Account Manager

**Company**: Expeditors
**Location**: Folcroft, PA
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000160966269-local-account-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/local-account-manager-61de8834-5bc/

## Description

We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth.

In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.

The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Key Responsibilities:

- Manage assigned customer accounts and maintain strong day-to-day customer relationships.

- Deliver a high level of customer service and support overall customer satisfaction.

- Identify opportunities to expand business within existing accounts.

- Build relationships across customer organizations beyond the primary point of contact.

- Partner with internal teams to support service delivery and help address customer needs.

- Help identify, communicate, and resolve service issues in a timely manner.

- Maintain accurate customer information, account activity, and follow-up actions.

- Participate in customer meetings and business reviews as needed.

- Support continuous improvement in service, communication, and account management practices.

- Monitor account activity and support reporting or KPI follow-up where applicable.

QUALIFICATIONS:

- Experience in account management, customer service, business development, logistics, supply chain, or a related field.

- Strong customer service and relationship-building skills.

- Strong verbal and written communication skills.

- Ability to clearly document and communicate customer requirements.

- Strong problem-solving skills and the ability to coordinate issue resolution across teams.

- Ability to manage multiple priorities and maintain consistent follow-up.

- Proficiency with Microsoft Office and other business systems or CRM tools, where applicable.

- Strong attention to detail and organizational skills.

- Experience supporting complex customer accounts across multiple stakeholders or locations.

- Presentation skills.

- Project management skills.

- Experience identifying growth opportunities within existing customer accounts.

- Experience working in a cross-functional service environment.

Benefits:

- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)

- Holidays (10)

- Flexible Days (2)

- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

- 401(k) Retirement Savings Plan with employer match

- Employee Stock Purchase Plan (ESPP)

- Medical, Prescription Drug, Dental & Vision Coverage

- Health Savings Account (HSA)

- Life and Disability Insurance

- Paid Parental Leave (additional eligibility criteria)

- Dependent Care Flexible Spending Account (DC FSA)

- Commuter Benefit

- Employee Assistance Program (EAP)

- Training and Personnel Development Program

- Educational Assistance and Reimbursement

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## Skills

### Required
- account management
- customer service
- business development
- logistics
- supply chain
- Microsoft Office
- CRM tools
- problem-solving
- project management
- presentation skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000160966269-local-account-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)