# Technical Adoption Specialist

**Company**: Cisco
**Location**: Minato, Japan
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist---Security_2024910-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_61dbf77e-8f0

## Description

This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.

The Technical Adoption Specialist will proactively develop and orchestrate technical adoption planning (TAP) execution, creating and driving TAPs that align with customer goals to maximize technology investments and promote the full utilization of Cisco technologies.

Key responsibilities include:

- Managing adoption for a significant-size portfolio of customers, often involving complex or multi-product and multi-technology deployments

- Designing and delivering broad, sophisticated enablement initiatives across large audiences and multiple architectures

- Building internal champions within customer organizations, and interacting with diverse stakeholders

- Owning TAP creation and execution, coordinating across internal teams and partners

- Managing customer expectations by setting AI-informed goals for sessions and collaborating with global teams

- Setting up and using intermediate demo environments to conduct consultations

- Using telemetry and usage data to identify gaps in adoption, and proactively engaging customers to address them

- Providing input on product enhancements by collecting and sharing feedback with relevant teams

- Introducing 1:many enablement (recurring Expert Insight-style sessions) for common needs

- Aligning adoption plans with product capabilities and customer outcomes

- Building and running moderately complex labs mirroring customer topology

- Creating reusable scripts/checklists to speed up common tasks

- Consolidating field-driven insights to influence product enhancements and improve usability and serviceability

- Driving innovation by suggesting changes based on technical insights

- Aligning cross-functional teams on customer success goals for key accounts

- Facilitating and leading workshops or working groups to drive adoption and solve customer challenges

- Driving strategic initiatives within the CX organization

- Mentoring senior CSSs and leading knowledge-sharing sessions or community forums

## Skills

### Required
- Japanese
- CCNP
- AI
- Technical Adoption Planning

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist---Security_2024910-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)