# Technology Service Specialist

**Company**: Deutsche Bank
**Location**: Jacksonville, 5201 Gate Parkway
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $78,000 to $120,500
**Category**: IT
**Industry**: Finance

**Apply**: https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Jacksonville-5201-Gate-Parkway/Technology-Service-Specialist---Assistant-Vice-President_R0440895?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_61c9f278-694

## Description

As a technical member of the Managed Middleware Platform team, you will be responsible for ensuring the stability, availability, and resilience of enterprise messaging, managed file transfer (MFT), and data integration platforms that support Deutsche Bank's global business operations.

You will drive incident, problem, and change management, ensuring critical services and data flows are delivered reliably and within SLA commitments. Working closely with application, infrastructure, and business teams, you will proactively identify and mitigate operational risks, enhance platform performance, and support large-scale technology transformation initiatives.

Through automation, observability, and SRE best practices, you will help improve operational efficiency, reduce toil, and strengthen the reliability of mission-critical platforms that power the Bank's digital ecosystem.

**Responsibilities**

- Troubleshoot and resolve complex production issues to improve platform stability, performance, and availability

- Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place

- Develop and enhance monitoring, alerting, and observability capabilities to maximize platform performance and uptime

- Lead incident, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes

- Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions

- Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated ITAO/CSM activities

**Requirements**

- Several years of experience supporting and administering Managed File Transfer (MFT) platforms, Informatica PowerCenter, and cloud-based environments

- Strong knowledge of enterprise file transfer ecosystems, network architecture, and secure file transfer protocols including FTPS, HTTPS, AS2, and Connect:Direct

- Hands-on experience with MFT solutions such as Axway and bTrade, along with monitoring tools including Geneos, Netcool, and Tivoli

- Strong analytical and problem-solving skills with scripting expertise in Python, UNIX/Linux Shell, and Perl for automation and operational support

- Extensive IT support experience within financial services, with a proven ability to collaborate effectively with stakeholders and cross-functional teams

- Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

**Benefits**

- A diverse and inclusive environment that embraces change, innovation, and collaboration

- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

- Educational resources, matching gift and volunteer programs

## Skills

### Required
- Managed File Transfer (MFT)
- Informatica PowerCenter
- cloud-based environments
- Python
- UNIX/Linux Shell
- Perl
- Axway
- bTrade
- Geneos
- Netcool
- Tivoli

### Nice to have
- Oracle database architecture
- Unix and Network Infrastructure
- cloud-based infrastructure
- automation
- integration services

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Source: [Apply at db.wd3.myworkdayjobs.com](https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Jacksonville-5201-Gate-Parkway/Technology-Service-Specialist---Assistant-Vice-President_R0440895?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)