# KYC Operations Team Lead - Deactivations

**Company**: Wise
**Location**: São Paulo
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000135281836-kyc-operations-team-lead-deactivations?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_61c23f99-f0a

## Description

As a KYC Operations Team Lead at Wise, you will oversee the daily operations of a team of KYC Analysts, ensuring thorough customer due diligence reviews and up-to-date KYC records.

Responsibilities:

- Lead by example and drive a customer-focused mindset across your team

- Coach and develop a strong team of KYC Analysts

- Identify and propose opportunities for process improvements

- Measure team KPIs and ensure performance targets and quality standards are met

- Be a subject matter expert in your area with the ability to train and coach your team on operational topics

- Ensure key performance indicators are being met and provide insights to other stakeholders

- Collaborate closely with your stakeholders ensuring clear communication and coordination of actions

- Implement and maintain a robust quality assurance framework for your team

Requirements:

- Excellent verbal and written English skills

- A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain)

- Good understanding of the regulatory framework surrounding KYC/AML

- Punctual, independent, proactive and willing to get things done

- Fast learner, willing to become a Subject Matter Expert for your team and support them in their problem solving

- Excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast-paced and high-pressure environment

## Skills

### Required
- English
- Operations
- KYC
- AML
- Risk Assessment
- Communication
- Time Management

### Nice to have
- Education: Bachelor’s degree in Finance, Business Administration, Law, or related field
- Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused)
- Experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry
- Experience of leading small to medium sized teams
- Analytics tools like Looker, Superset, or other

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000135281836-kyc-operations-team-lead-deactivations?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)