# HAL - Guest Services Associate - SBI

**Company**: Hollandamericagroup
**Location**: Jakarta
**Work arrangement**: onsite
**Experience**: staff
**Job type**: fixed term contract
**Category**: Operations
**Industry**: Travel

**Apply**: https://hollandamericagroup.pinpointhq.com/en/postings/51e7593a-ef1d-4099-a582-2e7fe5e96a98?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_617bd73f-15d

## Description

We are seeking a Guest Services Associate to provide exceptional service to our guests on board.

As a Guest Services Associate, you will be responsible for handling guest requests, concerns, and issues in a timely and professional manner.

Key Responsibilities:

- Respond to guest requests, concerns, and issues in a timely and professional manner.

- Provide premium guest service by handling all communications, verbal or written, in accordance with set standards.

- Log and maintain accurate records of guest inquiries, concerns, and requests.

- Handle cash transactions, including traveler checks, stamps, foreign exchange, and gratuity adjustments.

- Perform administrative and record-keeping tasks.

- Acquire in-depth knowledge of the Mariner Loyalty Program to assist guests with related inquiries.

- Promote various services and programs to generate revenue.

- Maintain a positive working relationship with coworkers, supervisors, and managers.

Skills, Knowledge & Expertise:

- Associate's degree or equivalent experience in hospitality management or a related field.

- Minimum 2 years of work experience in a front office operation or hospitality environment.

- Marlins Score 90 or above and a valid STCW certificate.

- Ability to work well with shipboard and corporate personnel, being open-minded, flexible, and able to handle changing priorities.

- Working knowledge of computers and software programs such as Excel, Word, and PowerPoint.

Benefits:

- Must be 18 years of age or older.

- Must be able to work varied shifts, including night shifts.

- Must be physically able to participate in emergency lifesaving procedures and drills.

- Must be able to maintain qualification of the Seafarer Medical Examination and pass the basic safety course.

## Skills

### Required
- hospitality management
- communication skills
- problem-solving skills
- time management skills
- Microsoft Office

### Nice to have
- Mariner Loyalty Program
- cash handling
- emergency procedures

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Source: [Apply at hollandamericagroup.pinpointhq.com](https://hollandamericagroup.pinpointhq.com/en/postings/51e7593a-ef1d-4099-a582-2e7fe5e96a98?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)