# Adventure Concierge **Company**: AccorHotel **Location**: Banff, AB **Experience**: entry **Job type**: full-time **Category**: Hospitality **Industry**: Hospitality **Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161330769-adventure-concierge?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/adventure-concierge-616b0e58-6bf/ ## Description At Rimrock Banff, we create luxury experiences that move people. As an Adventure Concierge, you'll be a connector, storyteller, and curator who helps guests uncover the magic of Banff National Park through authentic, personalized recommendations. **Guest Engagement & Experience Curation** - Curate meaningful experiences through warm, thoughtful conversation and careful assessment of guest preferences. - Support pre-arrival communication by preparing personalized itineraries based on seasonal highlights and guest interests. - Maintain expert-level knowledge of Banff National Park, including trails, safety considerations, cultural touchpoints, and wellness offerings. - Provide clear and accurate recommendations that align with guest experience level, comfort, and conditions. - Share relevant resources related to wildlife etiquette, trail safety, activity restrictions, and seasonal hazards. - Use digital tools, maps, and storytelling techniques to help guests visualize their next adventure. - Offer intuitive guidance on gear, weather, travel times, and equipment needs, ensuring confidence before departure. **Retail & Brand Experience Support** - Contribute to merchandising and maintaining retail displays within the Adventure Centre. - Share product knowledge and brand stories to help guests make informed and meaningful purchases. - Support inventory accuracy by following established systems, receiving shipments, and maintaining visual organization. - Assist in operating the POS system and completing guest transactions with precision and efficiency. **Operational Excellence** - Maintain accurate documentation related to bookings, vendor coordination, retail inventory, and guest interactions. - Support departmental systems by following established procedures and contributing to continuous quality improvement. - Work collaboratively within a structured environment that prioritizes accuracy, consistency, and clear communication. **Collaboration** - Work closely with internal departments including Rooms, Wellness, Food & Beverage, and Marketing to enhance the overall guest journey. - Build relationships with local guides, tour operators, and partners, ensuring accurate and up-to-date experience information. - Communicate professionally and efficiently with guests, colleagues, and partners. **Qualifications** - Previous experience in concierge, guest services, adventure tourism, or a similar guest-facing role. - Strong knowledge of Banff National Park, its trails, seasonal conditions, cultural touchpoints, and safety guidelines, or a commitment to learning quickly. - Excellent communication and storytelling skills, with the ability to translate information into inspiring, accurate, guest-ready guidance. - Comfort working in a structured environment where accuracy, consistency, and high quality are essential. - Strong organizational skills with the ability to manage multiple tasks, inquiries, and details simultaneously. - Confidence using digital tools, mapping platforms, booking systems, and POS software. - A genuine passion for connecting with guests and creating thoughtful, personalized experiences rooted in adventure, wellness, and local culture. **Bonus Qualifications** - In-depth local expertise in Banff National Park’s backcountry, trails, wildlife, and seasonal patterns. - Experience in retail, merchandising, gear knowledge, or lifestyle/adventure brand storytelling. - A background in adventure guiding, concierge services, recreation management, or luxury travel. - Personal passion for hiking, climbing, skiing, or exploring the Rockies, and a desire to share that passion with others. **Physical Demands** - Frequent walking and standing throughout shift. - Ability to lift and organize merchandise or gear up to approximately 25lbs (11kg). - Regular use of computer systems, maps, and communication tools. - Occasional assistance outdoors with guest orientation, equipment, or wayfinding. **Job Perks & Benefits** - Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months. - Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. - Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. - Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. - One complimentary buffet meal per shift in our staff cafeteria. - Subsidized shared Staff Accommodation for full-time status (subject to availability). For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - communication - storytelling - digital tools - mapping platforms - booking systems - POS software - organizational skills ### Nice to have - local expertise in Banff National Park - retail experience - merchandising - gear knowledge - adventure guiding - concierge services --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161330769-adventure-concierge?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)