# (fluent English & French) Customer Support Consultant (Remote)

**Company**: SupportYourApp
**Location**: Dakar, Dakar Region
**Work arrangement**: remote
**Experience**: entry
**Job type**: Contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/88F8C7DD27?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6164c2f1-8b6

## Description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

**Responsibilities:**

- Deliver outstanding customer support via emails, chats and calls;

- Follow internal procedures and SOPs;

- Collaborate with internal teams to ensure efficient issue resolution;

- Handle sensitive customer data with care and security;

- Apply the latest and greatest customer happiness practices;

- Maintain deep understanding of client solutions and meet KPI;

- Communicate with developers and cross-functional specialists.

**Requirements:**

- Fluency in French and English (C1 or higher), both spoken and written;

- At least 6-12 months of experience in customer support;

- Strong analytical thinking and research skills;

- Positive, proactive and responsible attitude;

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

**Benefits:**

- Flexible schedule;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

## Skills

### Required
- French
- Fluency in English
- Analytical thinking
- Research skills
- Customer support experience

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/88F8C7DD27?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)