# Technical Consulting Engineer

**Company**: Cisco
**Location**: RTP, North Carolina
**Experience**: senior
**Job type**: full-time
**Salary**: $95,800.00 to $126,200.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Technical-Consulting-Engineer_2026234?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_615e7621-210

## Description

This team provides critical assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues.

As a Technical Consulting Engineer, you will apply your technical expertise to conduct advanced troubleshooting and resolve complex customer issues within Security and Networking architectures.

**Responsibilities**

- Manage integrated solutions in a highly complex technical environment, utilizing deep cross-product knowledge and systems-level thinking.

- Collaborate with customers, partners, and internal stakeholders to drive issue resolution and continuous improvement.

- Actively contribute to product quality by identifying and submitting defects and quality escalations to Engineering.

- Utilize and enhance lab environments, leverage diagnostic tools and packet analysis, and mentor peers to foster individual and team development.

**Requirements**

- 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.

- Active CCNP Level Certification.

- Proficiency in advanced troubleshooting within complex Enterprise networks with proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.

- Demonstrated experience utilizing packet analysis tools, such as Wireshark and TCPdump, to diagnose and resolve technical issues.

- Strong cross-product knowledge with the ability to apply systems-level thinking to integrated solutions along with a proven track record of effective customer collaboration and stakeholder management to drive issue resolution.

**Preferred Qualifications**

- Experience leveraging AI capabilities, automation, and advanced diagnostic tools to improve troubleshooting efficiency.

- Cisco Routing: Basic understanding of IPv4 routing, static and dynamic routing protocols (OSPF, EIGRP, and BGP), routing tables, and inter-VLAN routing.

- Cisco Switching: Understanding of Layer 2 switching, VLANs, trunking, Spanning Tree Protocol (STP), EtherChannel, and Layer 3 switching.

- Cisco VoIP: Basic understanding of Cisco Unified Communications, IP telephony, voice VLANs, QoS, and the fundamentals of how VoIP traffic is handled across an enterprise network.

- Cisco ISE: Basic understanding of Cisco Identity Services Engine (ISE), including 802.1X authentication, RADIUS, TACACS+, authentication policies, and network access control.

- Experience contributing to digital intellectual capital and scaling technical solutions across an organization.

**Benefits**

- Medical, dental, and vision insurance.

- 401(k) plan with a Cisco matching contribution.

- Paid parental leave.

- Short and long-term disability coverage.

- Basic life insurance.

- Paid time away (vacation, holidays, sick time).

- Optional 10 paid days per full calendar year to volunteer.

## Skills

### Required
- CCNP Level Certification
- Wireshark
- TCPdump
- Enterprise networks
- Troubleshooting
- Root cause analysis
- Technical documentation
- Packet analysis

### Nice to have
- AI capabilities
- Automation
- Advanced diagnostic tools
- Cisco Routing
- Cisco Switching
- Cisco VoIP
- Cisco ISE

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Technical-Consulting-Engineer_2026234?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)