# Senior Ocean Operations Associate

**Company**: Flexport
**Location**: Shanghai, China
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/7981653?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6133601b-cd6

## Description

## About the Role

The Senior Ocean Operations Associate is a critical part of making Flexport's mission to make global trade easy for everyone a reality.

In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers.

Your work directly supports Flexport's end customers in achieving their logistics goals.

Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

### Tactical Responsibilities

- You will be responsible for the export handling of ocean freight shipments within a regional network following local standard operating procedures (SOP) with clearly defined digital service level agreements (SLA).

- You will give recommendations on how to expand our footprint and contribute to the growth in Taiwan.

- You will personally represent Flexport's value proposition by recommending supply chain solutions for new clients and opportunities to the account management team.

- You will guard the 'front line' in ensuring the highest standard of Flexport quality: the right processes and metrics are in place for shipments to move 'on-time' and exceptions resolved quickly and appropriately.

### Adaptive Responsibilities

- You will work with gateway and regional management to ensure the right metrics and data are in place to deliver great performance.

- You will be responsible for monitoring and improving operational performance and support growth.

- You will act as subject matter expert (SME) to support key initiatives and experiment with the best ways to drive growth.

- You will work with Account Management to design and iterate on effective feedback loops to ensure client needs are met.

- You will act as a strategic consultant to your global counterparts, product & engineering and the operations excellence team on ocean supply chain operations and your regional gateway ocean or network operations strategy.

## Requirements

- BA/BS degree

- Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)

- Excitement to manage relations and create a best-in-class operational structure

- Hands-on, process-oriented, structured thinker with strong problem-solving capabilities

- Strategic vision and ground floor execution

- Excellent communication, interpersonal and organizational skills

- Client service mindset - obsessed with client satisfaction

- A mastery of internal and external communication

- Courage to challenge the status quo when logic and reason require it.

## Skills

### Required
- logistics
- freight forwarding
- supply chain
- ocean carrier operations
- consulting

### Nice to have
- ocean freight knowledge

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/7981653?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)