# Sr. Customer Experience Manager (CA)

**Company**: PointClickCare
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $100,000 - $112,000 a year
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://jobs.lever.co/pointclickcare/648fcd6f-b34d-4b61-8286-f3131dd6647c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_60f364eb-bb8

## Description

As a Senior Customer Experience Manager at PointClickCare, you will work with the Customer Experience Director and partner with multiple stakeholders to define, govern, and measure the end-to-end customer experience.

Key Responsibilities:

- Influence others to adopt a different perspective and anticipate potential objections

- Oversee ad-hoc quantitative and qualitative research projects

- Solve complex issues requiring in-depth evaluation

- Integrate best practices in a discipline with others

Required Skills & Qualifications:

- 7 years of hands-on experience in marketing research defining and implementing CX measurement protocols

- Demonstrated ability to influence business objectives to improve customer experience

- Developed analytic skills with the ability to use data to influence others

- Expertise with Excel, PowerPoint, and Power BI

- Bachelor's degree in business, mathematics, or the sciences

Preferred Experience:

- Understanding of the healthcare industry

- Previous experience working successfully in a SaaS organization

The salary range for this position is $100,000 - $112,000 per year, plus bonus and benefits.

At PointClickCare, we offer a range of benefits, including:

- Benefits starting from Day 1

- Retirement Plan Matching

- Flexible Paid Time Off

- Wellness Support Programs and Resources

- Parental & Caregiver Leaves

- Fertility & Adoption Support

- Continuous Development Support Program

- Employee Assistance Program

- Allyship and Inclusion Communities

- Employee Recognition

## Skills

### Required
- marketing research
- CX measurement protocols
- analytic skills
- Excel
- PowerPoint
- Power BI

### Nice to have
- healthcare industry
- SaaS organization

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/pointclickcare/648fcd6f-b34d-4b61-8286-f3131dd6647c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)