# Shared, Client Success Management (S-CSM)

**Company**: Visa
**Location**: Warsaw, Poland
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: zł164,150 - zł269,675
**Category**: Sales
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Sr-Consultant--Client-Success_REF089921W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_60f1242b-748

## Description

The Shared, Client Success Management (S-CSM) role is a key client-facing position within Visa, combining specialized product expertise with data-driven insights to help clients realize greater value from Visa's products and solutions.

As an individual contributor, you'll develop expertise in a specific area of Visa's business, using client and performance data to identify opportunities, provide strategic insights, and drive meaningful outcomes. You'll work in a highly collaborative environment, partnering with Client Services, Sales, Product and other teams across Visa, while taking ownership of your assigned client opportunities and projects.

This role is a great fit for someone who enjoys working with clients, turning data into action, managing multiple initiatives, and bringing different stakeholders together to deliver results.

**Responsibilities include:**

- Support clients through the implementation of newly purchased Visa products and solutions, helping them achieve a timely and successful go-live and addressing potential delays or barriers to adoption.

- Partner with clients to identify opportunities to increase adoption and usage of existing Visa products and solutions, using data and insights to recommend and implement targeted actions.

- Support key client retention initiatives by understanding the reasons behind cancelled or stalled projects and identifying opportunities to re-engage clients and restart those initiatives.

- Build strong cross-functional partnerships with Client Services, Account Executives, Product teams and other internal stakeholders to coordinate priorities and drive successful client outcomes.

- Stay current on industry trends, Visa solutions and relevant technologies to provide informed guidance and expertise to clients and internal partners.

- Identify growth opportunities to expand the use of Visa products and solutions within client organizations, partnering with specialist teams to pursue relevant opportunities.

- Travel occasionally to support clients and colleagues across the region, as needed.

**Qualifications**

- Demonstrated expertise in leveraging data to analyze client performance and identify areas for improvement or sub-optimal usage.

- Moderate to advanced technical proficiency, with a proven ability to support clients on complex issues and optimization opportunities.

- Experience presenting technical and/or business issues and solutions to influence stakeholders at multiple organizational levels.

- Ability to communicate complex technical concepts and processes in clear, business-oriented language tailored to clients.

- Strong client success orientation, with a proven track record of building trusted-advisor relationships through direct client communication.

- Demonstrated experience in cross-functional program or task force management.

- Strong critical thinking and sound judgment, with the ability to engage both internal and external (client) audiences.

- Proven ability to build and maintain strong business relationships with internal and external stakeholders, including senior management.

- Fluent English, with strong verbal and written communication skills and the confidence to engage effectively with clients and stakeholders across different levels.

## Skills

### Required
- data analysis
- client management
- product expertise
- strategic insights
- communication

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Sr-Consultant--Client-Success_REF089921W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)