Diversity matters at Lush, where we're building a brand that represents the people of the world. As a Shop and Spa Supervisor, you'll play a vital role in delivering exceptional customer service and crafting standout experiences throughout the year. Key Responsibilities: Lead and motivate the sales team to deliver exceptional customer service Engage with customers and provide tailored product recommendations Maintain a clean and visually appealing shop floor Support the store manager in achieving sales targets Organise and contribute to in-store events and customer celebrations Provide training and development for team members Lead the store effectively in the absence of the store manager Ensure health and safety standards are followed Seek opportunities for personal development Skills, Knowledge & Expertise: Customer Service Management Skills Teamwork Communication Benefits: Holiday allowance 50% discount on Lush products and spa treatments Profit-based bonus Complimentary spa treatment Pension scheme Paid day off for your birthday Cycle to work scheme Discounted rail and bus season tickets Employee assistance programme 6 months of full pay for parental leave (primary caregiver must qualify for SMP) Flexible working Tailored gender affirming care