# Specialist Customer care

**Company**: Barclays
**Location**: Chennai, DLF IT Park
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Chennai-DLF-IT-Park/Specialist-Customer-Care_JR-0000136566-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_60ed49a8-435

## Description

We are seeking a Specialist Customer care to join our team at Barclays in Chennai.

The purpose of this role is to provide exceptional customer service while resolving complex customer needs and requests. You will focus on building relationships with customers to add value to our interactions.

**Accountabilities:**

- Provide customer service through various communication channels, including chat, email, and phone.

- Execute customer service requirements to resolve complex and specific customer needs, providing a unique and personalised resolution for each case.

- Collaborate with teams across the bank to align and integrate customer care processes.

- Identify areas for improvement and provide recommendations for change in customer care processes.

- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.

- Resolve specific customer inquiries and issues related to the bank's products and services.

- Develop and execute reports and presentations on customer care performance.

**Analyst Expectations:**

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard.

- Take ownership of specific processes within a team and may lead and supervise a team.

- Demonstrate leadership behaviours to create an environment for colleagues to thrive.

**Requirements:**

- Previous experience in a customer-facing service environment.

- Ability to receive inbound and outbound phone calls from customers and service their needs effectively and efficiently.

- Determine appropriate and affordable solutions for customers regarding their personal financial situation.

- Effective communication skills.

**What We Offer:**

- Opportunity to work with a leading global financial services organisation.

- Collaborative and dynamic work environment.

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset – to Empower, Challenge, and Drive.

## Skills

### Required
- customer service
- communication skills
- problem-solving

---

Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Chennai-DLF-IT-Park/Specialist-Customer-Care_JR-0000136566-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)