# Care Team Representative

**Company**: Sedgwick
**Location**: Cedar Rapids, IA
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $16.25/hour
**Category**: Customer Service
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Coralville-IA---Ridgeway/XMLNAME----Kirkwood-Center-Career-Event---Meet--Interview--and-Grow-with-Sedgwick_R78151?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_60e4080c-681

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

We're currently hiring for a Care Team Representative role. As a Care Team Representative, you will provide excellent service displaying empathy to callers regarding claims for multiple lines of business. Your responsibilities will include:

- Acting as primary liaison with callers from multiple client accounts within a shared services environment

- Following specifications in assisting with questions and solving problems related to the claims application and servicing processes

- Performing claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times

- Educating and informing the customer about documentation required to file/process a claim, required time frames, payment information, and claim status

- Entering verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system

- Directing customer calls to the appropriate contact at multiple locations or escalating to Service Center Specialist/management as needed

Requirements for this role include:

- High school diploma or GED required

- One (1) year customer service experience or equivalent combination of education and experience required

- Inbound call center experience preferred

- Excellent verbal and written communication skills

- PC literate, including Microsoft Office products, Windows environment

- Must meet minimum typing requirements

- Strong organizational skills

- Good interpersonal skills

- Ability to multi-task in fast-paced environment

- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously

- Ability to work in a team environment and/or independently

Sedgwick offers a collaborative hybrid work environment, training, development, and career growth opportunities.

## Skills

### Required
- Microsoft Office
- Windows
- customer service
- communication
- organizational
- interpersonal
- multitasking

### Nice to have
- inbound call center experience

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Coralville-IA---Ridgeway/XMLNAME----Kirkwood-Center-Career-Event---Meet--Interview--and-Grow-with-Sedgwick_R78151?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)