# Manager, Product Operations

**Company**: Ford Motor Company
**Location**: Dearborn
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $112,680-$212,760
**Category**: Operations
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/57472
**Canonical**: https://yubhub.co/jobs/job_60d9ec4f-6ec

## Description

We are seeking a Manager, Product Operations to join our team at Ford Motor Company. As a Manager, Product Operations, you will be responsible for executing a consistent operating rhythm and scaling a performance culture. You will work directly with product teams to translate data into actionable insights, providing the visibility needed to improve connected vehicle experiences and customer engagement.

Responsibilities:

- Strategic Planning & Input: Support product teams during business planning by providing performance data and forecasting. Ensure team-level goals are aligned with broader Integrated Services KPIs

- Accountability & Operating Rhythm: Manage the data collection and reporting lifecycle for Monthly Business Reviews (MBRs) and Product Days. Ensure data is accurate, timely, and formatted to highlight key performance drivers. Standardize reporting templates and definitions across different product lines to ensure consistency in how success is measured

- Post-Launch Performance Analysis & Insights: Conduct deep-dive analyses on newly launched features. Partner with PMs to interpret user behavior and engagement metrics, identifying specific areas for iterative improvement

- Operational Excellence & Tooling: Act as the primary administrator for the product analytics tech stack (e.g., Amplitude). Lead training sessions for PMs where needed to ensure self-service data proficiency and high data-quality standards

Qualifications:

- Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience. Master's degree preferred

- 3+ years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment, with a proven track record of measuring post-launch success

- 2+ years of deep experience with product analytics tooling (e.g., Amplitude) and data visualization platforms (e.g., Tableau, Power BI, Looker)

- Expertise in separating signal from noise in complex datasets and building compelling narratives for Product and Cross-functional leadership

- Strong stakeholder management skills to influence cross-functional teams and drive data-driven decision-making

- Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels

Experience with subscription-based business models, specifically analyzing churn, retention, and Customer Lifetime Value is a plus.

## Skills

### Required
- product operations
- product analytics
- business intelligence
- data visualization
- Amplitude
- Tableau
- Power BI
- Looker
- SQL
- data analysis
- problem-solving
- communication