# CRM Strategy Developer

**Company**: Richemont
**Location**: HONG KONG SAR, China
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service

**Apply**: https://richemont.wd3.myworkdayjobs.com/en-US/broadbean_external/job/HONG-KONG-SAR-China/Client-Marketing-Manager---GTR_JR131722-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_60cca5cc-a98

## Description

Richemont, one of the world's leading luxury goods companies, operates several prestigious Houses dedicated to creating exceptional jewelry, watches, and high-end accessories. Each Maison maintains its unique tradition of style, quality, and craftsmanship, while the group as a whole strives to innovate and design new products that align with its core values.

Your mission is to develop and implement a CRM strategy within your assigned scope, ensuring it aligns with the Group Digital strategy and long-term business objectives. You will oversee the implementation and maintenance of the CRM system, manage key aspects of the data management system, and support digital channel management.

Key responsibilities include:

- Developing and implementing the CRM strategy within the assigned scope

- Overseeing the implementation and maintenance of the CRM system

- Managing key aspects of the data management system

- Supporting digital channel management through front-end interactive technologies

- Facilitating an understanding of engagement metrics and providing regular performance analysis

- Executing a communications plan within established systems and procedures

- Collecting business requirements and expressing them in terms of target user roles and goals

- Communicating the local action plan and motivating employees to achieve local business goals

- Developing and proposing performance objectives and ensuring their achievement

- Managing and reporting on team performance

- Developing and designing content for training and development programs

- Implementing required security measures and providing input on their design

- Delivering a budget for an area of the organization or conducting complex analyses on budget progress

- Using the organization's formal development framework to identify individual development needs and plan actions to build team capabilities

Requirements:

- Bachelor's Degree or Equivalent Level

- Experience in dealing with a majority of situations and advising others

- Experience in planning and managing resources to deliver predetermined objectives

## Skills

### Required
- CRM strategy
- data management
- digital channel management
- performance analysis
- communications plan
- budgeting
- team management
- training and development
- security measures

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Source: [Apply at richemont.wd3.myworkdayjobs.com](https://richemont.wd3.myworkdayjobs.com/en-US/broadbean_external/job/HONG-KONG-SAR-China/Client-Marketing-Manager---GTR_JR131722-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)