# Technical Services Engineer

**Company**: MongoDB
**Location**: Bengaluru
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mongodb/jobs/8007613?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_60ae3e64-815

## Description

MongoDB Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems.

As a Technical Services Engineer, you will work alongside MongoDB's largest customers, solving their complex challenges, and be an expert resource on best practices in running MongoDB at scale.

Responsibilities:

- Work with customers to resolve complex challenges

- Provide expert advice on best practices in running MongoDB at scale

- Interface with product management and development teams on customers' behalf

- Contribute to internal projects, including software development of support tools

Requirements:

- 6+ years of experience

- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, storage, networking, clusters, and troubleshooting

- Good understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)

- Broad awareness of customer workloads and use cases

- Experience analyzing issues holistically

Nice to Have:

- Comfortable with modern AI concepts and proficient in using AI-assisted tools

- Experience with one or more programming languages (Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl)

Success Measures:

- In 3 months, gain a deep understanding of MongoDB and its ecosystem

- In 6 months, be comfortable working frontline with customers

- In 12 months, work on gaining expertise to be part of a technical experts group

Benefits:

- Employee affinity groups

- Fertility assistance and generous parental leave policy

- Supportive and enriching culture

## Skills

### Required
- Linux
- performance
- memory management
- I/O tuning
- configuration
- security
- storage
- networking
- clusters
- troubleshooting
- DNS
- TCP/IP
- SSL/TLS

### Nice to have
- AI
- Java
- Python
- Ruby
- C
- C++
- C#
- Javascript
- node.js
- Go
- PHP
- Perl

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mongodb/jobs/8007613?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)