# Senior Analyst - Cybersecurity

**Company**: Freshworks
**Location**: Chennai
**Experience**: senior
**Job type**: full-time
**Category**: Security
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000144728625-senior-analyst-cybersecurity?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_60aaaa7e-168

## Description

Freshworks is looking for a Senior Analyst- Cybersecurity to join our GTM (Go-To-Market) Cybersecurity team. You'll sit at the intersection of Cybersecurity, customer trust, and go-to-market , acting as a subject matter expert who gives prospective and existing customers confidence and assurance in Freshworks' security posture.

Responsibilities:

- Be a trusted technical security advisor. Serve as a subject matter expert on cloud security, AWS architecture, and product security posture for prospective and existing customers.

- Own the customer security dialogue. Respond to cybersecurity questionnaires, RFIs/RFPs, and other due diligence documents, and join customer calls jointly with Sales, Pre-Sales, Channel Sales, Customer Success, and Deals Desk teams.

- Be the single point of contact for cloud security asks. Work closely with Security Engineering and Product Engineering as the primary liaison for cloud security and AWS architecture-related customer questions.

- Create reusable security collateral. Partner with Security Engineering and Product Engineering to build customer-shareable technical security content based on recurring customer asks.

- Review contracts with a security lens. Perform contract reviews (MSA, DPA, BAA, and related agreements) for cybersecurity obligations relevant to the role.

- Coach and upskill the team. Support existing team members in strengthening their technical security knowledge.

- Work across time zones. Align to different regions/shifts as needed, given the breadth of time zones Freshworks' customers span.

Qualifications:

- 4–7 years of experience in Cybersecurity, with depth in Application Security Architecture, Security Pre-Sales, or Solutioning.

- Experience with cloud services/technology (AWS) as it relates to cybersecurity.

- Good understanding of web frameworks and architecture.

- Any experience in Pre-Sales or Solution Engineering within a SaaS setup is a plus.

- Strong verbal and written communication skills , able to communicate concisely and unambiguously with both technical and non-technical audiences.

- Comfort working in a dynamic, fast-growing environment, with the discipline to respond to customers contextually and on time.

- Self-sufficient and able to work with minimal direct supervision.

- Flexibility to work different shifts/regions , this is a mandatory requirement of the role.

Technical Skills:

- Working knowledge of cloud security fundamentals on AWS (IAM, VPC, KMS, CloudTrail, GuardDuty, Security Hub).

- Familiarity with web application security fundamentals: OWASP Top 10, secure SDLC basics, API security, and encryption standards (TLS, AES-256, key management).

- General understanding of SaaS security models, multi-tenant architecture, and shared responsibility frameworks.

- Exposure to security questionnaire and trust center platforms (e.g., Loopio, Responsive, SafeBase) and GRC tools (e.g., Drata, Vanta) is a plus.

- Ability to read and interpret security documentation, SOC 2 audit reports, and architecture diagrams.

- Good with automation , comfortable using scripting, workflow builders, or no-code/low-code tools to speed up repetitive tasks.

- Working understanding of AI/GenAI concepts and how they intersect with data security and privacy, to speak confidently to customer questions in this area.

Certifications (Nice to have):

- CompTIA Security+ or equivalent foundational certification

- AWS Certified Cloud Practitioner or AWS Solutions Architect – Associate

- ISC2 Certified in Cybersecurity (CC)

- Certified Cloud Security Knowledge (CCSK)

Soft Skills:

- Clear communication: able to distill security topics for technical and non-technical audiences alike.

- Cross-functional collaboration: comfortable working with Security Engineering, Legal, Product, Sales, and Customer Success.

- Customer empathy: understands that behind every questionnaire is a customer trying to make a trust decision.

- Reliability under pressure: able to triage competing customer requests across time zones and deliver consistently.

- Coachability and a growth mindset, with willingness to mentor others as experience grows.

## Skills

### Required
- Cybersecurity
- Application Security Architecture
- Security Pre-Sales
- Solutioning
- Cloud services/technology (AWS)
- Web frameworks and architecture
- Communication skills

### Nice to have
- Pre-Sales or Solution Engineering within a SaaS setup
- Compliance frameworks such as SOC 2, ISO 27001, GDPR, or HIPAA
- Exposure to trust center platforms (e.g., SafeBase) or security questionnaire tools (e.g., Loopio, Responsive)

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000144728625-senior-analyst-cybersecurity?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)