# Membership Data Analyst

**Company**: Co-op
**Location**: Manchester, Lancashire
**Work arrangement**: hybrid
**Salary**: £42,000 - £50,000
**Category**: Data Science
**Industry**: Retail

**Apply**: https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1071520?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6099e12e-449

## Description

We are seeking a Membership Data Analyst to join our Advanced Insight & Analytics team. As a Membership Data Analyst, you will help us better understand our members, customers, and membership proposition through data. You will turn complex information into clear, actionable insights that help shape decisions across our Co-op, supporting our membership strategy and customer engagement activity.

**Key Responsibilities:**

- Analyse membership and customer data to answer business questions and provide clear, data-driven recommendations

- Work with stakeholders to understand business challenges and identify opportunities where data can support decision-making

- Source, manipulate, and interrogate data from multiple systems to produce reliable analysis and insights

- Use analytical and statistical techniques to identify trends, patterns, and opportunities within customer data

- Support the delivery of regular reporting, as well as ad-hoc analysis requests across membership and customer engagement activities

- Present findings in a clear and engaging way, helping technical and non-technical audiences understand the story behind the data

- Contribute to cross-functional projects that use data and insight to improve member and customer outcomes

- Share knowledge, best practice, and success stories to help build a strong analytics community across Co-op

**Requirements:**

- Experience working in a data analysis or analytics role, ideally within a customer, membership, or retail environment

- Strong SQL skills with experience extracting, transforming, and analysing data from multiple sources

- Advanced Excel skills, with the ability to use different formulas and techniques to manipulate data, spot trends, and produce meaningful insight

- The ability to translate complex data into clear insights and recommendations for a range of audiences

- Experience creating data visualisations and presenting insights in a clear and compelling way

- A collaborative approach, with experience working closely with stakeholders and colleagues across different teams

- A commercial mindset and a passion for using data to improve member experiences and business performance

- Strong attention to detail and experience validating data, identifying anomalies, and ensuring the accuracy and integrity of analysis and reporting outputs

**Benefits:**

- An annual bonus (based on personal and business performance)

- 28 days holiday (rising to 32 with service) plus bank holidays

- A pension with up to 10% employer contributions

- Access to a subsidised onsite gym (at our Manchester HQ)

- 30% discount on Co-op products and 10% off other brands

- Stream – early access to a percentage of your pay as you earn it

- Virtual healthcare including GP appointments, mental health support, nutrition, and fitness advice

- 24/7 colleague support service

- Training and support for your development and career progression

- Cycle-to-work scheme

## Skills

### Required
- SQL
- Excel
- data analysis
- statistical techniques
- data visualisation

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Source: [Apply at hcnq.fa.em2.oraclecloud.com](https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1071520?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)