# Data Center Operations Engineer **Company**: Cloudflare **Location**: In-Office **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Engineering **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8369401?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/data-center-operations-engineer-60919f28-075/ ## Description ## About the Role We're looking for Data Center Engineers to be the hands, eyes and judgment on the ground at our new sites. You'll work on-site every day at your home data center, helping bring it online and keeping its hardware healthy once it's in production. ## Responsibilities ### Site Builds - Support integrated site builds: receive and inspect hardware, rack and stack equipment, and run and dress structured cabling to standard. - Verify integrator and contractor work against build specifications, drive defects to resolution, and make sure sites are production-ready before handoff. ### Break/Fix and Troubleshooting - Triage and troubleshoot server hardware using BMC/IPMI, hardware logs, diagnostics and firmware tools. Find the root cause instead of swapping parts until something works. - Replace components and whole systems, including servers, switches and optics, safely and with minimal disruption. - Troubleshoot Layer 1 and Layer 2 issues: console into network devices, read interface and link state from the command line, inspect and clean optics, check light levels, and test fiber with a light meter or OTDR. ### On-Call and Incidents - Take part in an on-call rotation and respond on site to incidents affecting hardware at your data center. - Document what happened and what you did, and contribute to root-cause analysis and follow-up actions. ### AI, Automation and Continuous Improvement - Solve problems for good. When an issue repeats, find the underlying cause and change the process, runbook or tooling so it doesn't come back. - Use AI tools as part of your daily work: to speed up troubleshooting, interpret hardware and network logs, draft and improve documentation and runbooks, and summarize incidents. - Find repetitive manual work and remove it with scripting, automation or AI-assisted workflows, or turn it into clear requirements for tooling teams. - Share what works so the rest of the team can adopt it across every site. ### Documentation and DCIM - Keep DCIM records accurate in real time, including rack elevations, cabling, power and asset location, from receipt through decommissioning. - Follow and improve runbooks and build standards so work is repeatable across sites. ### Logistics and Hardware Lifecycle - Own receiving, shipping and spares inventory at your site, and process RMAs end to end. - Perform on-site decommissioning: unracking, serial number verification and chain of custody through handoff for secure destruction. ### Vendors, Partners and Compliance - Escort and supervise colocation remote-hands staff, contractors and integrators working at your site, and hold them to our quality and safety standards. - Work directly with partner teams to coordinate access, maintenance and escalations for your site. - Follow physical security, access control and compliance procedures without exception, and help produce accurate evidence for audits. ### Supporting Other Sites - Support other sites remotely, for example by guiding remote hands or reviewing documentation, and travel occasionally to help with builds or surges. ## Requirements - Hands-on experience in data center, network or server hardware operations, including working independently on site. - Experience racking, stacking and cabling servers and network equipment, and replacing whole systems and components. - Solid working knowledge of structured cabling standards, fiber and copper, and optics. - Hardware troubleshooting beyond parts swaps, including BMC/IPMI, hardware logs, diagnostics and firmware. - Comfort with the Linux command line and with network device CLIs to troubleshoot Layer 1 and Layer 2 issues. - Experience with fiber inspection, cleaning and testing, including light meters or OTDR. - Regular, hands-on use of AI tools in your technical work, such as troubleshooting, log analysis or documentation, and examples of improving a process instead of repeating a workaround. - Experience with asset tracking, DCIM or inventory systems, and with receiving, shipping and RMA processes. - Experience working in colocation facilities and with third-party vendors or contractors. - Willingness to take part in an on-call rotation and respond on site. - Clear written and verbal communication, including documenting work and updating tickets. - A valid driver's license, reliable transportation, and proximity to your assigned data center. - Ability to travel occasionally to other sites. ## Benefits - Medical/Rx Insurance - Dental Insurance - Vision Insurance - Flexible Spending Accounts - Commuter Spending Accounts - Fertility & Family Forming Benefits - On-demand mental health support and Employee Assistance Program - Global Travel Medical Insurance - Short and Long Term Disability Insurance - Life & Accident Insurance - 401(k) Retirement Savings Plan - Employee Stock Participation Plan - Flexible paid time off covering vacation and sick leave - Leave programs, including parental, pregnancy health, medical, and bereavement leave For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - data center operations - network hardware - server hardware - troubleshooting - AI tools - automation - scripting - Linux command line - network device CLIs - fiber inspection - cleaning and testing - asset tracking - DCIM - inventory systems - RMA processes ### Nice to have - technical lead - on-site incident response - mentoring - training - runbooks - build standards - checklists - AI-assisted workflows - source-of-truth tooling - Jira-based workflows - hyperscaler - cloud provider - major CDN - infrastructure operator - ITAD - secure destruction processes --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8369401?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)