# FR - Réceptionniste Polyvalent (H/F/X)

**Company**: Accor
**Location**: Laon, Hauts-de-France
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000146459469-fr-receptionniste-polyvalent-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/fr-r-ceptionniste-polyvalent-h-f-x-6069fd90-95a/

## Description

The ibis hotel in Laon, located 38 minutes from Reims and 1 hour 20 minutes from Paris, offers 72 comfortable rooms, a 50m² meeting room, a restaurant open for lunch and dinner, a terrace, and an outdoor space.

Job Summary: As a Multitasking Receptionist at our ibis hotel in Laon, you will be responsible for providing excellent customer service, managing front desk operations, and supporting various departments.

Responsibilities:

- Physically and phonetically welcome guests, manage check-in and check-out processes.

- Manage reception emails, respond to guest requests, and follow up.

- Handle reservations and track them in FOLS.

- Coordinate with floor staff to ensure room availability.

- Provide support during breakfast service, restaurant service, and on floors as needed.

- Lead and coordinate with server and breakfast staff during shifts.

Requirements:

- Previous experience in hotel reception, preferably with a brand like Accor or equivalent.

- Excellent communication and interpersonal skills.

- Ability to work in multiple roles (reception, restaurant, breakfast, floors).

- Leadership skills to coordinate small teams.

- Attention to detail, autonomy, and prioritisation skills.

- Availability for rotating shifts (morning, evening, weekends, and public holidays).

- Familiarity with hotel reservation tools, particularly FOLS and Accor standards.

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## Skills

### Required
- hotel reception
- customer service
- time management
- team coordination
- FOLS

### Nice to have
- Accor standards
- French

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000146459469-fr-receptionniste-polyvalent-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)