# Operational Support Assistant

**Company**: Davies
**Location**: Lostock, Bolton
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Legal
**Industry**: Legal

**Apply**: https://davies.pinpointhq.com/en/postings/146255c1-a31d-4f5b-9c8d-4a84fdca748f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_60442f10-870

## Description

We are seeking an Operational Support Assistant to join our Costs Team. As an Operational Support Assistant, you will play a vital role in supporting the Business Unit Director and Team Leader in the internal management of the Costs Team.

### Key Responsibilities

- Allocate new and transferred files efficiently

- Collect and analyse internal monthly management information (MI) on new instructions, transferred files, settlements, caseload levels, and performance against targets

- Manage the internal file transfer process from other business units and provide data analysis

- Conduct conflict checks on direct instructions

- Maintain accurate records in Sage and Dashboard, including holidays, absences, and allowed deductions

- Set up new starters in Tracker and manage internal distribution lists

- Utilise Power BI and BO Reports to complete internal MI requests

- Provide ad hoc support to the Business Unit Director and Team Leader

### Working Hours

- 35 hours per week, Monday to Friday, 9am to 5pm with a 1-hour unpaid lunch break

- Part-time opportunities may be available

- Locations: Birmingham, Bolton, or Liverpool offices

### Skills, Knowledge & Expertise

- Proficiency in Excel, Tracker, and Business Objects

- GCSE Maths and English at Grade C or Grade 4 or above

- Excellent communication and telephone skills

- Ability to organise and prioritise tasks with initiative

- Calm under pressure with attention to detail

- Self-confident with strong literacy and IT skills

- Team player with flexibility to adapt to changing requirements

- Alignment with Keoghs Shared Values framework

### Benefits

- Davies Incentive Plan

- 25 days holiday per year, increasing with service level (with options to buy and sell up to 3 days)

- Simply Health Care Cash Plan

- WeCare: 24/7 online GP, mental health support, and virtual wellbeing services

- Death In Service benefit after 1 year's service

- Pension Contribution: 5% employee, 3% employer

- Employee Resource Groups

- Employee Volunteering Programme

- Cycle to Work Scheme

- Tech Scheme

- Season Ticket Loan

- Gym Flex

- Access to Online Discount Sites

- Discounted Gourmet Society Membership

- Discounted Tickets for Merlin Attractions

- Discounts at local retail outlets

## Skills

### Required
- Excel
- Tracker
- Business Objects
- English
- Maths

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Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/146255c1-a31d-4f5b-9c8d-4a84fdca748f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)