# Pre Litigation File Handler

**Company**: Davies
**Location**: Lostock, Bolton
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://davies.pinpointhq.com/en/postings/1263bfc8-bd89-42fe-95aa-d8d3acc5d827?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_601e7be2-5ec

## Description

We are seeking a Pre Litigation File Handler to manage a caseload of up to 250 pre-litigated files to conclusion or the point of litigation. The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI's and SLA's are met.

## Key Responsibilities

- Manage a caseload of approximately 250 files.

- Complete Tracker Strategy documents.

- Send out Initial Letters and complete initial file opening procedures upon receipt of new files.

- Conduct Companies Searches and ELTO Searches.

- Perform Director searches and send letters.

- Provide instructions to investigators.

- Make telephone/email chasers to claimant solicitors, insurance companies, and brokers for HMRC Schedule, medical evidence, mandates, and updates.

- Perform general admin tasks, including diarising dates for Protocol expiry.

- Escalate files to Team Leader for review when key milestones are triggered.

- Update the database on Tracker.

- Handle policy queries to clients for insured.

- Request documents from Insurers.

- Request and review OH & Personnel records from insured.

- Review medical, engineering evidence, and witness evidence.

- Close files.

- Notify brokers and co-defendants of closure.

- Perform general admin tasks, such as managing diary dates.

- Undertake ad hoc duties to support the team as required.

- Ensure compliance with the SRA Standards & Regulations.

- Adhere to the Keoghs Value.

## Skills, Knowledge & Expertise

### Desirable:

- Awareness and understanding of file handling processes for disease claims.

- Technical knowledge of NIHL &/or HAVS claims.

- Basic understanding of all stages of the pre-litigation process for disease claims.

### Essential:

- Proficient in MS Office (Word and Excel in particular) and experience of using a Case/Claims Management system.

- Ability to use own initiative, self-organise, and self-prioritise.

- Good listening and communication skills.

- Ability to work under pressure and meet targets.

- GCSE grade A-C in English and Maths.

## Benefits

- Davies Incentive Plan.

- 25 days holiday per year, which increases with level of service (opportunity to buy and sell 3 days).

- Simply Health Care Cash Plan.

- WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering a range of health, mental health, wellbeing, and financial & legal wellbeing topics.

- Death In Service – after 1 year's service.

- Pension Contribution based 5% Employee / 3% Employer.

- Employee Resource Groups.

- Employee Volunteering Programme.

- Cycle to Work Scheme*.

- Tech Scheme*.

- Season Ticket Loan*.

- Gym Flex*.

- Access to Online Discount Sites.

- Discounted Gourmet Society Membership.

- Discounted Tickets for Merlin Attractions nationwide.

- Discounts at local retail outlets.

*After successfully completing probation.

## Skills

### Required
- MS Office
- Case/Claims Management system
- initiative
- self-organisation
- communication skills
- pressure management

### Nice to have
- file handling processes for disease claims
- NIHL &/or HAVS claims
- pre-litigation process for disease claims

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Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/1263bfc8-bd89-42fe-95aa-d8d3acc5d827?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)