# Manager II, Premier Support Engineering - EMEA

**Company**: Datadog
**Location**: Paris
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/datadog/jobs/7496237?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5ffd7e59-901

## Description

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

### Responsibilities

- Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations

- Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports

- Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure

- Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

### Who You Are

- Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers

- Self-motivated, detail-attentive, and have a desire for continuous learning

- A critical thinker who defaults to a client-centric approach and uses data to make informed decisions

- A tinkerer with some programming experience and a basic knowledge of Linux

- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

### Benefits and Growth

- Best-in-breed onboarding

- Generous global benefits

- Intra-departmental mentor and buddy program for in-house networking

- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

- Continuous professional development, product training, and career pathing

- An inclusive company culture, able to join our Community Guilds and Inclusion Talks

## Skills

### Required
- Linux
- programming

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/datadog/jobs/7496237?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)