# Customer Experience Customer Success Specialist

**Company**: Cisco
**Location**: Bangalore, India
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Bangalore-India/Customer-Experience-Customer-Success-Specialist_2022805?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5fd9402a-47b

## Description

We're seeking a Customer Experience Customer Success Specialist to join our team. As a CSS, you will be a technical guide focused on delivering an exclusive customer experience. You will help customers adopt and expand Cisco solutions, showing the impact on their business goals.

Your Impact:

- Ensure adoption of software and value realization leading to successful renewals and business growth.

- Develop and execute technical adoption planning (TAP) to maximize technology investments.

- Facilitate alignment workshops to review adoption progress and drive expected customer outcomes.

- Create and deliver advanced technical enablement Expert Insight Series.

- Engage in 1:1 customer engagements and community events.

Responsibilities:

- Handle adoption for a moderately-sized portfolio of mid-sized customers.

- Drive adoption and expansion of Cisco Data Center Networking products.

- Conduct technical enablement sessions and organize demo setups.

- Support TAP execution and maintain detailed customer profiles.

- Proactively follow up with customers post-session.

- Identify common adoption blockers and recommend accelerators.

- Collaborate with CXMs to align session delivery with customer goals.

- Apply product and service knowledge to guide onboarding and adoption conversations.

- Configure and maintain low to moderately complex test environments.

- Use telemetry and AI-driven insights to identify opportunities for improvement.

- Share customer feedback and competitive observations.

- Mentor junior CSSs and champion unified engagement.

- Contribute to customer strategy and foster cross-functional collaboration.

Minimum Qualifications:

- In-depth knowledge of DC Networking, Cisco ACI, VXLAN, DC compute solutions.

- Ability to provide technical consultative support.

- Excellent written, verbal, and listening skills.

Preferred Qualifications:

- BS/BA Engineering, B.Tech/ B.E/ M.Tech/ MCA in Computer Science or equivalent.

- 6+ years of experience in technical consulting or direct customer interfacing role.

- Cisco Certifications: CCNP / CCDP/ CCIE or equivalent.

## Skills

### Required
- DC Networking
- Cisco ACI
- VXLAN
- DC compute solutions
- Technical consulting

### Nice to have
- BS/BA Engineering
- B.Tech/ B.E/ M.Tech/ MCA in Computer Science
- CCNP / CCDP/ CCIE

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Bangalore-India/Customer-Experience-Customer-Success-Specialist_2022805?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)