# Senior Partner Services Manager

**Company**: Fin, now part of Salesforce
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $154,800-$184,900
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8213597?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5fd6fcb1-505

## Description

Fin, now part of Salesforce, is seeking a Senior Partner Services Manager to ensure successful implementation of its AI tools for customers. The ideal candidate will have experience in implementation management, technical fluency with SaaS and AI concepts, and excellent communication skills.

**What's the Opportunity?** As a Partner Services Manager at Fin, you will share ownership of the implementation process with Service Delivery Partners, ensuring customers implement Fin's suite of AI tools to solve complex problems and drive business value.

**Responsibilities:**

- Act as the Fin owner of partner-delivered services projects and liaison for Services Delivery Partners

- Onboard and certify new Service Delivery Partners on Fin's product, methodology, and delivery standards

- Enable partners to facilitate discovery of complex customer objectives and requirements

- Enable partners to execute tailored AI-first customer service strategies

- Work closely with Partners to drive success by exceeding portfolio KPIs

- Own escalation and risk communication for at-risk projects

- Drive the overall efficiency of Services Delivery Partner operations

- Collaborate with the Deployment Services team, Sales team, and Customer Success team to deliver the best possible experience for new clients

**Requirements:**

- 6+ years of work experience, with 4+ years in an Implementation Manager role

- Technical fluency with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic)

- Positivity and engagement, genuine interest in the work, and a positive attitude

- Curiosity, passion for learning, technology, and problem-solving

- Ability to make complex topics simple to understand

- Comfortable working with customers and consultants via video calls

- Adaptability and willingness to experiment to find the best processes and solutions

**Bonus Skills & Attributes:**

- Experience training on SaaS products or specifically with Fin

- Experience with AI Agents and/or Large Language Models

- Past experience managing projects delivered by Consulting Firms

- Past experience in Customer Success, Support, Sales Engineering, Consulting

- Examples of self-started projects with measurable success

- Experience with RESTful API Integrations

## Skills

### Required
- Implementation Management
- SaaS
- AI
- Communication
- Problem-solving

### Nice to have
- AI Agents
- Large Language Models
- RESTful API Integrations
- Customer Success
- Consulting

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8213597?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)