# Renewals Specialist

**Company**: Stripe
**Location**: Chicago
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7967523?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5fc73326-ac1

## Description

## Job Overview

We're seeking a Renewals Specialist to join our team in Chicago. As a Renewals Specialist, you will partner with AE's, sales management, Customer Success and internal partners to retain and expand user revenue.

## Responsibilities:

- Proactively manage Renewal pipelines and activity / engagement milestones

- Research user purchase and renewal history and make recommendations based on prior activity

- Manage KPIs relating to Renewal coverage scope by segment / region

- Gather requirements from Sales and User account signals for renewal, expansion and upsell opportunities

- Assist with complex quote creation to allow Sales to focus on upsell

- Help develop and execute Stripe’s Renewals Desk strategy, in alignment with Stripe’s Sales business strategy

- Identify and optimise repeatable and scalable processes, looking to automate, re-tool, process improve and vendorise as appropriate

- Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment

- Report out on a regular weekly, monthly, and quarterly cadence to key stakeholders, with a strong analytical approach and crisp communication style

## Requirements:

- 3+ years of experience in Renewals, Account Management, or Customer Success ideally in a tech environment

- Proven track record in successfully owning and delivering manual and automated processes

- Strong leadership experience, including cultivating high-performance, positive team culture and developing close, cross functional partnerships

- Sound business judgment, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results

- Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organisation

- Highly organised, multi-tasking skills, taking ownership and being efficient in ambiguous situations

## Preferred Qualifications:

- Lean Six Sigma certification, or proven experience employing the methodology

- Experience working in the financial services/payments industry

## Skills

### Required
- Renewals
- Account Management
- Customer Success
- Leadership
- Analytical skills
- Data-driven analysis
- Process improvement
- Vendor management

### Nice to have
- Lean Six Sigma
- Financial services
- Payments industry

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7967523?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)