# Account Manager - APAC

**Company**: ElevenLabs
**Location**: Singapore
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://elevenlabs.io/sv/careers/46b3cde4-709f-4d46-9817-5cf881bb35d5/account-manager-apac?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5fbce5f9-6ee

## Description

We're looking for a self-starter, highly energetic Account Manager, who is passionate about voice technology. We don't just sell a product, we're building a community of highly engaged people that want to partner with us for the long term.

As an Account Manager at ElevenLabs, you will:

- Be part of an early Account Management team with endless opportunities for impact

- Build and maintain strong relationships with a book of commercial and enterprise clients in the APAC region , you'll specifically be managing customers across Southeast Asia and North Asia

- Play a key role in driving long term adoption of multiple products

- Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion

- Own expansion and renewal of accounts within your book of business

- Measure and improve customer satisfaction & experience

- Own your account management KPIs (NRR/GRR) and track against the company goals

Requirements:

- 3-7 years of previous experience in Account Management or Customer Success in a fast paced, SaaS organization

- A strong builder and customer excellence mindset

- Commercial experience , you will own renewals and expansion for your book of business

- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

- Excellent problem-solving and analytical skills to address customer needs and concerns

- A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale

- Fluency in English and Mandarin , Must possess professional-level fluency in Mandarin, with the ability to confidently communicate and engage with customers, negotiate contracts, and articulate complex ideas both verbally and in writing

## Skills

### Required
- Account Management
- Customer Success
- SaaS
- Communication
- Problem-solving
- Analytical skills
- Mandarin language

### Nice to have
- Bilingual work environment
- Customer excellence mindset
- Commercial experience

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Source: [Apply at elevenlabs.io](https://elevenlabs.io/sv/careers/46b3cde4-709f-4d46-9817-5cf881bb35d5/account-manager-apac?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)