# Medical Device Recall Coordinator

**Company**: IQVIA/MedTech
**Location**: Sacramento, CA
**Work arrangement**: remote
**Job type**: part-time
**Salary**: $27-$30 per hour
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Sacramento-CA/MedTech-Recall-Specialist-Call-Center--Remote-West-Coast-PST-MST_R1579257?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/medical-device-recall-coordinator-5fae12e5-cd5/

## Description

This role is responsible for coordinating and/or contacting key customers on medical device recalls.

The Medical Device Recall Coordinator will support voluntary product recalls, contacting affected customers, providing upgrades, troubleshooting, and documenting their work.

**Responsibilities:**

- Conduct outbound calls to notify potentially affected facilities

- Maintain confidentiality and professionalism

- Adhere to provided script and messaging protocols

- Data entry and management within provided database

- Strong documentation skills

- Provide customer feedback to corporate teams

**Requirements:**

- Polite, professional phone demeanor

- Attention to detail and quality mindset for documentation

- Ability to follow direction

- Strong technical software skills

- Ability to work remotely from a home office

- Ability to work across all time zones business hours if needed

**Preferred Qualifications:**

- Education: High School Diploma/GED/AA

- Customer service or related experience

- Previous healthcare experience

- Prior recall experience

The potential base pay range for this role is $27-$30 per hour.

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## Skills

### Required
- strong technical software skills
- attention to detail
- quality mindset
- documentation skills
- communication skills

### Nice to have
- customer service experience
- healthcare experience
- recall experience
- High School Diploma/GED/AA

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Sacramento-CA/MedTech-Recall-Specialist-Call-Center--Remote-West-Coast-PST-MST_R1579257?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)