# Customer and Trading Manager - Online

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Warlingham, Surrey
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400084911?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5f9a86eb-2d6

## Description

Be the first to apply for the Customer and Trading Manager - Online role at Sainsbury's Supermarkets Ltd in Warlingham, Surrey.

As a Customer and Trading Manager - Online, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.

Responsibilities:

- Plan and orchestrate the delivery of an online picking and delivery team

- Be a visible leader, engaging and coaching a large team of shoppers and drivers

- Collaborate with other managers to ensure the success of shopping experience of the overall store

- People management, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate

Requirements:

- Previous line management responsibilities in a fast-paced, operational environment

- Provides brilliant customer service and coaches a team to do the same

- Delivers KPI's or other performance indicators

- Can manage disciplinaries, performance issues or other similar employee relations issues

- Leads operations and comfortable doing this alone in the absence of more senior management

Essential Criteria:

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Has managed employee relations issues, including performance and absence management

Benefits:

- Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu and Habitat

- Annual bonus scheme based on performance

- Free food and hot drinks provided

- Generous holiday entitlement, maternity and paternity leave

- Pension – matching 4-7.5% of pension contributions

- Sainsbury’s share scheme

- Wellbeing support

- Colleague networks

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers and more

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

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