# Claims Handler

**Company**: Howden
**Work arrangement**: hybrid
**Experience**: mid
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Milton-Keynes---The-Avebury/Claims-Handler_R0018332-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5f79b2f1-7b0

## Description

Howden is seeking a Claims Handler to deliver an exceptional customer experience, handle claims efficiently, and be an ambassador for the Howden Claims Division.

**Key Responsibilities:**

- Handle claims from start to finish on both delegated and non-delegated bases

- Ensure exceptional claim service is delivered to each client

- Deal with phone calls and correspondence efficiently

- Review and challenge insurer decisions on liability

- Manage your own claims portfolio, adhering to service level agreements and standards

- Build relationships with insurers, suppliers, clients, and colleagues

- Support the team with knowledge sharing and coaching

- Ensure the Claims Manager is aware of all issues or complaints

- Maintain full compliance with standards

- Stay up-to-date with new products and markets

**Skills:**

- Accuracy and attention to detail

- Ability to process work quickly and efficiently

- Prioritisation and deadline-meeting skills

- Excellent client service skills

- Excellent oral and written communication skills

- Good literacy and numeracy

- Ability to gather and analyse information

- Ability to identify and respond to clients' levels of understanding

- Persuasion and influencing skills

**Job Scope:** The role is office-based but requires regular travel for client/insurer visits, off-site training, division and team events, and internal/external meetings.

**Knowledge:**

- Working knowledge of general insurance classes, GDPR, FCA/FOS, and the CII's Code of Ethics

- Knowledge of Howden's product range, policy wordings, and service standards

- Responsibility for personal development and staying up-to-date with knowledge

**Experience & Professional Qualifications:**

- Minimum 2 years' experience in providing specialist advice in the insurance market

- Qualified to a minimum of Cert CII (or gain within 18 months of joining)

**Regulatory:**

- Adhere to FCA principles

- Adhere to Howden's Private Client service standards and procedures

- Work in the best interests of clients

- Ensure compliance with GDPR and other regulations

**What do we offer in return?** A career that you define, with a focus on diversity and supporting each other in everyday moments and bigger challenges.

## Skills

### Required
- General Insurance
- GDPR
- FCA/FOS
- CII Code of Ethics
- Client Service
- Communication
- Prioritisation
- Analytical Skills

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Milton-Keynes---The-Avebury/Claims-Handler_R0018332-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)