# Income Recovery Team Leader **Company**: London Borough of Tower Hamlets **Location**: London Borough of Tower Hamlets **Work arrangement**: hybrid **Experience**: senior **Job type**: Full time **Salary**: GBP 51,831 - 55,080 per year **Category**: Operations **Industry**: Public Sector **Apply**: https://www.jobsgopublic.com/job/income-recovery-team-leader-107901?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_5f6dde08-77d ## Description We are recruiting for an Income Recovery Team Leader to join our Neighbourhood Services | Housing & Regeneration Directorate. We are looking for a highly motivated team leader to manage income collection and charges and tenancy sustainment for Tower Hamlets. You will lead a team of officers to drive service improvement, handle rent monitoring, and arrears recovery across the borough. Committed to achieving positive outcomes, and bring 2+ years line management experience, detailed knowledge of income collection in a social housing setting. **In this role, you will:** - Have the responsibility of managing a team of up to 7 direct reports, ensuring effective supervision, developing, and driving forward continuous improvement - Ensure a comprehensive provision of income collection and debt recovery is delivered - Focus on operational management, performance, and outcomes for both tenants and London Borough of Tower Hamlets at a particularly challenging time for income collection. **About You** We are looking for someone who can demonstrate: - A minimum of 2 years’ experience of directly managing income teams dealing with complex arrears recovery casework. - Have or working towards a CIH Level 4 Certificate in Housing - Good understanding and up-to-date knowledge of the rent arrears protocol, Arrears recovery and welfare benefits. - Ability to prioritise workload and work under pressure to meet tight deadlines. - Actively contribute to the strategic direction of the Income Team. - Manage a dedicated team of officers responsible for providing a high-quality income collection service. - Proven track record in delivering Income management services across complex and diverse communities, ensuring effective service provision and positive resident outcomes. - Strong performance management expertise, including developing innovative approaches to meet and exceed performance targets within Income services. - Problem-solving and relationship-building abilities, consistently winning the trust and respect of tenants and residents while driving service improvements. - Strong influencing skills, Problem-solving, and relationship-building abilities. Work collaboratively across the Neighbourhoods’ service and wider organisation and partners. - Ensure services are delivered successfully to support tenants to sustain their homes. - The ability to use a variety of datasets to identify, monitor and review staff performance to improve customer satisfaction. - Excellent communication skills, both written and verbal for a variety of audiences. - The ability to hold ‘One to Ones,’ support, develop and mentor team members. - The ability to work successfully with key internal and external stakeholders and voluntary organisation to achieve results for the tenant and London Borough of Tower Hamlets. **Our Benefits** - Competitive salary £51,831 - £55,080 - Local Government Pension Scheme membership. - Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas. - Flexible and agile working to support work–life balance. - Staff money-saving schemes (e.g., rent deposit loans, season ticket loans). - Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways. ## Skills ### Required - CIH Level 4 Certificate in Housing - income collection - arrears recovery - welfare benefits - performance management - problem-solving - relationship-building --- Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/income-recovery-team-leader-107901?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)